Historique de LiveChat

Mis à jour 14 fév. 2024 17:21:22

Date de création 15 mar. 2011 09:06:30

daniel le 25 avr. 2016 14:09:43
Gamme de prix
LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:
- Increase of sales conversion rate up to 25%
- Instant customer contact with sales people
- Increase of customer satisfaction and loyality
- Stunning looks and social media fanbase generation
Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/
daniel le 25 avr. 2016 13:44:27
Site web
https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing
daniel le 22 avr. 2016 18:22:07
Période d'essai gratuite
yes Fully functional for 30 days, no credit card required.
daniel le 22 avr. 2016 18:21:18
Description
LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:
- Increase of sales conversion rate up to 25%
- Instant customer contact with sales people
- Increase of customer satisfaction and loyality
- Stunning looks and social media fanbase generation
Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/
daniel le 22 avr. 2016 18:12:16
Capture d'écran à distance
yes Available via integrations with 3rd party apps.
daniel le 22 avr. 2016 18:10:59
API
yes Open API available.
daniel le 22 avr. 2016 18:10:10
Discussion proactive
yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.
Suivi des visites
yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.
Video chat
no Not available.
Capture d'écran à distance
yes
daniel le 22 avr. 2016 17:22:47
Contrôle de la navigation utilisateur
yes The user's browsing path is displayed in real-time to provide details on visited pages.
Transfert entre opérateurs
yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Extensions personnalisées
yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applications
daniel le 22 avr. 2016 17:03:14
Réponses pré-enregistrées
yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.
Profil des visiteurs
yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Multilingue
yes 40+ languages available + option to customize localization.
daniel le 22 avr. 2016 16:53:30
Statistiques du chat
yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.
Personnalisation de l'apparence
yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.
daniel le 22 avr. 2016 16:23:31
Multi-site
yes LiveChat can be added to multiple websites and customized per each.
daniel le 22 avr. 2016 16:18:24
Support Mobile
yes Mobile apps for iOS and Android devices.
Fonctionne pour les utilisateurs sur mobile ?
yes Works on any modern browser, does not require Flash.
Messages hors ligne
yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.
Transcriptions des conversations
yes All chats are stored in LiveChat and can be accessed later on.
Opérateurs multiples
yes Available, every operator can have their own account.
Cobrowsing
yes Available via a 3rd party integration.
daniel le 22 avr. 2016 15:25:37
Site web
https://livechatinc.com
Réponses pré-enregistrées
yes They are tag-based - by typing in #tag a corresponding answer pops up.
Application Web
yes Available on all known up-to-date browsers.
Applications bureau (desktop)
yes Desktop apps for Windows and Mac OS X (Mac)
Support Mobile
yes Mobile apps for iOS and Android.
EtuESPE le 9 mar. 2016 09:55:24
plateforme sécurisée
yes
EtuESPE le 9 mar. 2016 09:53:53
Génère un flux RSS
no
Absence de publicité
no
EtuESPE le 9 mar. 2016 09:05:08
Rapide de prise en main
no
EtuESPE le 9 mar. 2016 08:45:59
Nombre de traductions possibles
5
EtuESPE le 9 mar. 2016 08:42:36
Reconnaissance vocale
yes
Alexis le 29 oct. 2015 23:51:26
Vidéo
http://www.youtube.com/watch?v=Yf0NkRSkFRE
Szymon Klimczak le 29 oct. 2015 19:10:06
IM (Google Talk, Jabber...) integration
no LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)

Retourner à: LiveChat