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Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
Sito webkayako.comPhaseWare.comvisionhelpdesk.comzendesk.comvisionflow.comproprofs.com/...
DescrizionePhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Launch date200120052007-01-01 20032018
Caratteristiche
Chat statisticsNoSìSìSìSìSì
Multi-siteSìSìSìSìSìSì
Multiple operatorsSìSìSìSìSìSì
Conversation transcriptsSìSìSìSìSìSì
Offline messagesSìSìSìSìSìSì
CobrowsingNoNoSìSìNoNo
Visual customizationSìSìSìSìSìSì
Visitor detailsSìSìSìSìSìSì
Predefined responsesSìSìSìSìSìSì
Native mobile applicationNoSìSìSìSìSì
International supportSìNoSìSìSìSì
Clickpath TrackerSìSìNoNoNo
Transfer to another operatorSìSìSìSìSìSì
Custom extensionsNoSìSìSìSìSì
Proactive chat triggersSìNoSìSìNoSì
Visitor MonitoringSìNoSìSìNoSì
Affiliate / Credit ProgramNoNoSìSìSìNo
Remote screenshotSìNoSìNoSìNo
APISìSìSìSìSìSì
Social Networks
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X (Twitter)@kayako@PhaseWare@visionhelpdesk@zendesk@VisioneraAB@ProProfs
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Helpdesk Features
Self Help / KB / ForumsSìSìSìSì
Email ParsingSìSìSìSìSì
Multi-Language Staff and Client PortalsSìSìSìSìSì
Two-Way Email ParsingSìSìSìSì
Ticket BillingNoSìNo-
Multiple Company SupportNoSìNoSìSì
Multiple Product Support-SìNoSìSì
WorkFlowSìSìNoSìSì
AutomationSìSìSìSìSì
WYSIWYGSìSìSìSìSì
Service Level Agreement (SLA)SìSìSìSìSì
Alerts / EscalationSìSìSì-SìSì
SMS AlertsSìSìSìSì
Ticket ViewsSìSìSìSìSì
Social Network Integration-SìSì-
WHMCS Integration-SìSìNo
Satellite FeatureNoSìNoSì
Client ManagementSìSìSìSìSì
Custom FieldsSìSìSìSìSì
3rd Party Integration and HooksSìSìNoSìSì
Custom ReportingSìSìNoSìSì
Ticket PinningNoSìNoSìSì
CalendarioSìSìSìSìSì