LiveChat vs ArcChat.com

Business > Enterprises > Livechat
3
2016-04-25 14:09:43
Compare LiveChat vs ArcChat.com
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://arcchat.com/
Description

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Live chat for small business. Very clean UI. No unnecessary options.
Screenshot
Live chat widget
Trial and Prices

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
Launch date2002-06-252015
Features
Chat statisticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.
Multi-siteYes LiveChat can be added to multiple websites and customized per each.Yes Unlimited
Multiple operatorsYes Available, every operator can have their own account.Yes 10 operators per site for same price
Conversation transcriptsYes All chats are stored in LiveChat and can be accessed later on.Yes All, missed or none. Also available in Dashboard
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes
Visitor MonitoringYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes Can see who and where are browsing right now
Offline messagesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.Yes
Predefined responsesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.
Visual customizationYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettes
International supportYes 40+ languages available + option to customize localization.Yes 1 click translation to multi languages or custom translation
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any moment
Custom extensionsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsNo We've noticed it only brings more distraction for our clients.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...
Native mobile applicationYes Mobile apps for iOS and Android devices.Yes Free for Android. iOS coming 2016.
CobrowsingYes Available via a 3rd party integration.Yes You can see where user is navigating
Video chatNo Not available.No
Remote screenshotYes Available via integrations with 3rd party apps.No
APIYes Open API available.No We've noticed it only brings more distraction.
Affiliate / Credit ProgramYes 20% commision on each order valueYes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://arcchat.com/
Twitterhttp://twitter.com/LiveChat
Like 28 4
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  • 2016-02-15 18:25:37
    2016-04-25 14:09:43
  • Livechat
    English
  • Compare LiveChat vs ArcChat.com
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups

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