History of Zendesk Chat

Last update Apr. 27^th 2023 1:34:46 PM

Creation date Mar. 1^st 2011 10:02:59 PM

rigario on Oct. 16^th 2012 6:55:19 AM
Trial and Prices
- Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
- 9 dollars/month (1 agent)
- 15 dollars/month (2 agents, customization)
- 39 dollars/month (5 agents, customization)
- 99 dollars/month (10 agents, customization, SLA)
Desktop Applications
yes Through IM clients
Native mobile application
yes iOS for agents
Works for customers on mobile devices?
yes Works on some mobile devices. HTML5 dashboard
Alexis on Apr. 15^th 2012 11:03:12 PM
Description
Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des clients.

Un suivi en temps réel permet de rapidement voir les visiteurs du site et d’où ils viennent.
Vanina on Feb. 28^th 2012 2:01:20 PM
Trial and Prices
- Plan gratuit (seulement 2 chats, 1 agent)
- 9 dollars/mois (1 agent)
- 15 dollars/mois (2 agents, personnalisation)
- 39 dollars/mois (5 agents, personnalisation)
- 99 dollars/mois (10 agents, personnalisation)
Vanina on Feb. 4^th 2012 11:45:05 PM
Live chat widget
http://socialcompare.com/u/1202/zopim-live-chat-support-software_368761aed2b4afd770cf7efc41611928.jpg http://socialcompare.com/u/1202/zopim-live-chat-support-software-13cnci7o.jpg
Image
http://socialcompare.com/u/1202/zopim-livechat-help-support-software_68e915cbbedcc7274294e67d0cde04ea.png http://socialcompare.com/u/1202/zopim-livechat-help-support-software-13cnl8m0.png
Vanina on Feb. 4^th 2012 11:15:23 PM
Description
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
Video
http://www.youtube.com/watch?v=tSRSn9hJU1c
List of criteria (33)
Link, Website, Video, Trial and Prices, Launch date, Features, Web-based Application, Desktop Applications, Native mobile application, Works for customers on mobile devices?, Chat statistics, Multi-site, Multiple operators, Conversation transcripts, Offline messages, Cobrowsing, Visual customization, Visitor details, Predefined responses, International support, Clickpath Tracker, Transfer to another operator, Custom extensions, Proactive chat triggers, Visitor Monitoring, Video chat, Remote screenshot, API, Social Networks, Website, Facebook, Twitter, Like
Vanina on Jan. 10^th 2012 10:23:34 PM
Trial and Prices
- Free Plan (no absolute chat limits, 2 current chats, 1 agent)
- 9 dollars/month (1 agent)
- 15 dollars/month (2 agents, customization)
- 39 dollars/month (5 agents, customization)
- 99 dollars/month (10 agents, customization, SLA)
Szymon Klimczak on Sep. 30^th 2011 1:34:28 PM
Web-based Application
yes
Works for customers on mobile devices?
no requires flash
Desktop Applications
no
Native mobile application
no
Micmak on Jul. 24^th 2011 11:34:22 PM
Video chat
no
Vanina on Apr. 17^th 2011 8:32:44 PM
API
yes
Seralo on Mar. 9^th 2011 9:25:16 AM
Remote screenshot
No
Seralo on Mar. 9^th 2011 9:22:30 AM
Javascript API documentation
http://api.zopim.com/
royston on Mar. 8^th 2011 11:30:19 AM
Affiliate / Credit Program
Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life
royston on Mar. 7^th 2011 4:44:06 PM
International support
Yes > 40 languages
Affiliate / Credit Program
Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available.
royston on Mar. 7^th 2011 4:38:03 PM
Multi-site
Yes
Transfer to another operator
Yes
Visitor Monitoring
Yes
Custom extensions
Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Conversation transcripts
Yes
Predefined responses
Yes Shortcuts. Also auto-suggests best response based on visitors' questions
Trial and Prices
- Free plan (no absolute chat limits, 2 current chats, 1 agent)
- 9 dollars/month (1 agent)
- 15 dollars/month (2 agents, customization)
- 39 dollars/month (5 agents, customization)
- 99 dollars/month (10 agents, customization, SLA)
Proactive chat triggers
Yes Fully customizable rule-based triggers
MaximeBaumard on Mar. 7^th 2011 2:35:18 PM
Visitor Monitoring
No
MaximeBaumard on Mar. 7^th 2011 1:39:27 PM
Cobrowsing
No
Vanina on Mar. 7^th 2011 1:28:10 PM
Trial and Prices
- Plan gratuit (seulement 2 chats, 1 agent)
- 9 dollars/mois (1 agent)
- 15 dollars/mois (2 agents, personnalisation)
- 39 dollars/mois (5 agents, personnalisation)
- 99 dollars/mois (10 agents, personnalisation)
Description
Zopim est un widget de chat en ligne qui permet de vendre directement aux clients en ligne.
Vanina on Mar. 5^th 2011 10:38:50 PM
Editor
Public
Viewer
Public
Vanina on Mar. 5^th 2011 10:37:47 PM
Description
Zopim is a simple livechat widget that lets you sell directly to your online customers.
Vanina on Mar. 5^th 2011 10:37:13 PM
Trial and Prices
- Free plan (only 2 chats, 1 agent)
- 9 dollars/month (1 agent)
- 15 dollars/month (2 agents, customization)
- 39 dollars/month (5 agents, customization)
- 99 dollars/month (10 agents, customization)
Offline messages
Yes
Visual customization
Yes
Multiple operators
Yes
Proactive chat triggers
Yes
Visitor details
Yes
Chat statistics
Yes
Native mobile application
Yes
International support
Yes
Predefined responses
No
Conversation transcripts
No
Multi-site
No
Clickpath Tracker
No
Transfer to another operator
No
Custom extensions
Yes API

Go back to: Zendesk Chat