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Name
Lime TalkZendesk ChatSmartsupp
Image
Websitelimetalk.comzendesk.com/...smartsupp.com
DescriptionLime Talk is a simple online chat application for your website that allows you to be available for your website's visitors - the same way you are available for questions in a real store.

If your visitor has a question, they can use Lime Talk to send that question and you can reply in a matter of seconds.

You can use Lime Talk while sitting at your computer or even use your mobile device (phone,tablet, etc..) while on the move.

Install the fully customizable Lime Talk chat widget on your site and try out all the features for 15 days free of charge! Registration takes just a couple of seconds.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Video
Free trial periodYes 15 daysYes 14 days
Pricing plansUnlimited version starting from $4,2 / month.
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
Launch dateJan. 1st 2012 Apr. 1st 2013
Features
Web-based ApplicationYesYesYes
IM (Google Talk, Jabber...) integrationYes-Yes XMPP (Jabber)
Desktop ApplicationsYes through IM clients- Through IM clientsYes XMPP (Jabber) : Pidgin, Adium
Native mobile application-NoYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?YesYes Works on some mobile devices. HTML5 dashboardYes fully responsive chat box
Chat statisticsYesYesYes
Multi-siteYes no extra paymentYesYes no extra charge
Multiple operatorsYesYesYes
Conversation transcriptsYesYesYes
Offline messagesYesYesYes
CobrowsingNoYes Screen recording
Visual customizationYesYesYes
Visitor detailsYesYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYesYesYes
International supportYesYesYes Chat support in English, French and Czech
Clickpath TrackerNoYes Visitor recording
Transfer to another operatorYesYesYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes
Proactive chat triggersYesYesYes
Visitor MonitoringYes Fully customizable rule-based triggers.YesYes
Video chatNoNoNo Visitor recording
Remote screenshotNoNoYes Screen recording
APIYesYesYes https://developers.smartsupp.com/
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LinkLime TalkZendesk ChatSmartsupp
White Label solutionYesNo