Comparatif des fournisseurs de VOIP pour les PME

Entreprises > Entreprises > Help Desk
2018-09-12 14:11:27

Liste des meilleurs fournisseurs de téléphonie par internet VoIP

Voici un tableau comparatif de services de VoIP (Voice over Internet Protocol) qui permet de faire des appels téléphoniques en passant pas une connexion internet plutôt qu'une ligne téléphonique analogique Cela coûte beaucoup moins cher, donc c'est une manière efficace de passer des appels bon marché pour les petites entreprise PME pour réduire leur facture pour notamment les appels internationaux.

Ce comparatif est dédié aux fournisseurs VOIP pour les entreprises car il se concentre sur les besoins des entreprises (qui cherche une solution fiable, avec des fonctionnalités professionnelles: PBX, compatibilité fax, gestion des appels avancés, lignes téléphoniques multiple, fonctionnalités mobile...).

J'aime 6 10 0 0 0
DescriptionCrazyCall is an internet telephony solution. Get local phone numbers from over 70 countries, create campaigns, manage your contacts and automatically call prospects from your list.The Entrepreneur's Phone SystemCloud-based phone and fax serviceHosted PBX with CRM Integration for Your Business
Site webhttp://aircall.iohttp://crazycall.comhttp://grasshopper.comhttp://ringcentral.com
Date de lancement2014-07-012014200320032009
CréateursOlivier Pailhes, Quentin Nickmans, Thibaud ElzierePaweł ZającSiamak Taghaddos & David HauserVlad ShmunisMichael Zirngibl & Sam Aparicio & Ashish Soni
Tarifsà partir de 90€/mois pour 5 heures de communications, engagement sur 12 mois.Free Trial: Available (No Credit Card required)
Pricing model: Subscription
CrazyCall offers 3 plans:
- Plan Starter: $11 per user/month
- Plan Team: $22 per user/month
- Plan Professional: $45 per user/month

Apart from subscription, your final monthly cost will depend on how many calls you make and to which countries.
  • Pay As You Grow: $12/mo & 6¢ / Minute & 1 Toll Free/Local Number
  • RAMP: $24/mo & 500 Minutes/mo & 1 Toll Free/Local Number
  • GROW: $49/mo & 2,000 Minutes/mo & 2 Toll Free/Local Numbers
  • MAX: $199/mo & 10,000 Minutes/mo & 3 Toll Free/Local Numbers & Unlimited Voice Studio (usually it costs $75 per recording)
  • $39.99/mo per user (1 user)
  • $29.99/mo per user (between 2 and 19 users)
  • $21.99/mo per user (between 20 and 99 users)
  • $19.99/mo per user (100+ users)
  • $49/mo (1 - 2 users)
  • $74/mo (3 users)
  • $99/mo (4 users)
  • then $25/mo for each extra user
  • special pricing for accounts larger than 10 users
  • and discounts on quarterly and annual billing
Période d'essai gratuiteOui 14 joursOui 14 daysNon but 30 Day Money Back GuaranteeOui 30 days (valid for 4 or more users only)Non but 30-Day Money-Back Guarantee
Frais d'installationNonNonNon free for the moment, it seems it was $25 beforeNon $0
Frais de résiliationNonNon cancel at any timeNon cancel at any timeNon cancel at any timeNon cancel at any time
Numéro au tarif gratuitNon Toll-free numbers coming up early 2015OuiOui Choose a toll free or vanity number. Get an 800, 888, 866, 855 or 877 numberOui Choose from 800, 888, 877, 866, 855 or toll-free vanity numbers.Oui
Numéro au tarif localOui in the US and 30 other countries worldwideOui Get local numbers from over 70 countriesOui Local Number from anywhere in the U.S.Oui Establish a local presence with over 200 available area codes.Oui
Portabilité de votre numéroOui Sur demandeOui Add your existing number to CrazyCall at no additional cost.Oui Easily port your existing toll free or local number to Grasshopper.Oui
Extensions illimitésOuiOui Each extension has its own call forwarding, voicemail and message delivery settings, allowing every employee to customize their extension.
Musique d'attenteOuiOui You can choose from several available music selections or upload your own custom music and on hold commercials right online.Oui Choose the music and messages to play according to time, day, and Caller ID information. Customize each extension with its own selection of music and messages.Oui upload an audio file with your produced commercial message
Accueil personnaliséOui Synthèse vocale, ou votre propre enregistrementOui on requestOuiOuiOui
Enregistrement de voix en studioOui dizaines de voix et langues différentesOui With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.
Règles de réponseOui Heures d'ouvertures et message d'absenceOui You can configure answering rules in the inbound call settings: either answer all calls, automatically disconnect, play a busy line signal or forward to any other number of your choice.Oui Give your business phone system the flexibility to work around any schedule. Answering rules route calls based on a range of options for your company main number, as well as for individual extensions and mailboxes.
Collaboration (partager, assigner...)Oui Archivage des appels, partages des contacts, ...Oui Once user add a note or mark call with a status, it becomes visible to the other users in the contact history
Appels illimitésOui Unlimited calls to the US & Canada in Plan COui US and Canada onlyOui Unlimited US & Canada Inbound & Outbound calling included with every line
Unlimited Call HandlingOui take unlimited inbound calls no matter the plan you chooseOui Take calls from multiple callers all at once even during instances of high call volume.
Name DirectoryOui Simply enter your employee names online, and callers can search for them by first or last name.OuiOui
Conférence téléphoniqueOuiOuiOui
Cloud FaxNonOuiOui Faxes are delivered to you via email as PDF attachments. Unlimited fax receiving and sending for a flat $10/mo per fax line
Transfert d'appelOuiOui With Call Forwarding, you and your employees can be reached on virtually any telephone in the world whether on your cell, in the office, or at home.Oui Always be in the right place, at the right time to take calls.
Filtrage des appelsOui Once the call is answered, you see the full contact history along with the contact detailsOui When you answer a Grasshopper call, you’ll have 3 options to choose from. 1. answer the call, 2. send the caller to voicemail or 3. hear the caller’s phone number.Oui Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.Oui Call Whisper, or call screening, is used by team members to determine who is calling before accepting the call. The call recipient can choose to take the call, send the call into voicemail, or even redirect the call to another team member.
Call BlastOui With a power dialer, offered by CrazyCall, each user can place one call at the same time, but the time between the calls can be configured and reduced in the call settingsOui call blast multiple phones at the same time.
Enregistrement de l'appelOui Yes, each call is recorded and available for download. You can also use live listening to to monitor conversations in real timeOui Keep a record of your company’s most important phone calls.Oui Securely record incoming calls, record outbound calls and never worry about losing a record of this conversation later when you really need it. Pricing: $10/user/mo (min. 2 users)
Journal des appelsOui partage du journal des appels avec toute l'équipeOui Yes, you can check the contact history and see the user activity, including phone calls, status changes, notes and data modifications, displayed in chronological orderOui keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, and the time, date, and duration of the call.
Call FlipNonOui With Call Flip you can simply move an ongoing call between your desk phone, mobile phone or softphone.Non
RépondeurOui message répondeur envoyé par emailOuiOui Voicemails are converted to WAV or MP3 audio files and sent via email or multimedia messages.OuiOui
Répondeur visuelOui vue partagé des messages avec l'application AircallNonOuiOui Visual Voicemail: Department voicemail allows teams of people to see voicemails left by customers and easily distribute the follow up tasks
Click to CallOui Yes, CrazyCall Chrome Extension lets you make calls by simply clicking the number from the web page.
REST API- début 2015OuiNonNonOui Ringio CRM API
Intégration avec des services tiers
Microsoft Outlook IntegrationNonOui Receive voice and fax messages in Outlook and send out faxes from any Microsoft Office application.Non
Google Docs IntegrationNonOuiNon
Google Contacts SyncNonNonOui
Box IntegrationNonOui Send faxes directly from your Box accountNon
Other integrationOui Connect to other apps with Zapier, PipedriveNonOui RingCentral CloudFaxOui Batchbook CRM plugin, Highrise CRM Plugin, Salesforce CRM Plugin, Wufoo Integration, Zoho CRM Plugin
Applications mobile
Application iPhoneNon coming soonNon coming soonNonOuiNon coming soon
Application AndroidNon coming soonNonOuiOui
Application BlackberryNonNonOuiNon
Assistance téléphoniqueOui (646) 776-5948Oui +1 4153661222Oui (800) 279-1455
Assistance par emailOuiOui support(at)
Site webhttp://aircall.iohttp://crazycall.comhttp://grasshopper.comhttp://ringcentral.com
  • 2012-11-02 01:07:31
    2018-09-12 14:11:27
  • Help Desk
  • Comparaison des meilleurs fournisseurs de VOIP pour les entreprises. Aircall contre CrazyCall contre GrassHopper, RingCentral, Ringio...
  • Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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  • Great article! To add more, with Hosted Voice by Thinktel you can take advantage of over 50 features and multiple phone models. A full featured web portal allows you to customize how your employees work. Need more? Hosted Voice includes Unified Communications features like instant messaging, video chat, presence (co-worker status) and voice to text transcription that integrates across all your devices – desktop, mobile, and tablet. It’s truly the last phone system you’ll ever need.
    English Posté 2019-04-17 19:20:55 par peter.bernhard
  • All listed VOIP provider is best but I would recommend CallHippo because it's cheaper then ring central and having all advanced communication capabilities like call recording, call forwarding, IVR, on hold music, voicemail and so on. and their support team always available to help you.
    English Posté 2018-12-13 07:57:12 par kristiallen939
  • I agree that, all these VoIP providers are in the market for a long time and have been providing some great services for businesses. However, there are some new entrants in the market who are offering best VoIP services at a very cost-effective price. XenVoice is one such company who deserves to be in the list of top 10 VoIP providers for business. From startups to large enterprises, their cloud phone solutions meet the needs of any type of business in any industry.And their plan starts as low as $4.99/Month which is unique in market.
    English Posté 2018-11-28 10:30:06 par sami
  • a voté pour ce Comparatif (J'aime)
    Posté 2018-06-20 12:46:42 par Margo
  • a voté pour CrazyCall (J'aime)
    Posté 2018-05-23 22:11:39 par Martha01
  • a voté pour ce Comparatif (J'aime)
    Posté 2018-05-19 21:44:06 par Alexis
  • a voté pour CrazyCall (J'aime)
    have been using it for a couple of months, pretty nice
    English Posté 2018-05-17 20:30:39 par aezakmi
  • a voté pour CrazyCall (J'aime)
    easy to use
    English Posté 2018-05-17 15:22:36 par grud
  • a voté pour CrazyCall (J'aime)
    Posté 2018-05-17 14:44:21 par Olga.milevska
  • a voté pour CrazyCall (J'aime)
    Simple, user-friendly and with lots of features :)
    English Posté 2018-05-17 13:56:13 par MikeL
  • a voté pour Aircall (J'aime)
    Posté 2018-05-17 13:50:34 par MartaMarta
  • a voté pour CrazyCall (J'aime)
    Posté 2018-05-17 13:49:53 par MartaMarta
  • a voté pour ce Comparatif (J'aime)
    Posté 2018-05-17 13:49:45 par MartaMarta
  • a voté pour CrazyCall (J'aime)
    Posté 2018-05-17 13:41:39 par Kubastad
  • a voté pour CrazyCall (J'aime)
    Great software, very easy to use!
    English Posté 2018-05-17 13:38:35 par s.golyski
  • a voté pour CrazyCall (J'aime)
    Perfect solution for call centers
    English Posté 2018-04-03 08:22:42 par Hania222
  • a voté pour CrazyCall (J'aime)
    Been there done that. Extremely useful for this price
    English Posté 2018-03-29 15:28:17 par jacu
  • Nice comparison table there. Quite a number for Aircall and I would go for Grasshopper.
    English Posté 2018-03-07 03:57:49 par voiptoners
  • Great and easy tool to use. You set up an amazing phone system in a minute.
    English Posté 2015-05-28 16:07:00 par Jonathan Anguelov
  • a voté pour Aircall (J'aime)
    Posté 2015-05-28 15:05:40 par Claire Émilie Lecocq
  • a voté pour Aircall (J'aime)
    Posté 2015-05-28 15:04:15 par olivierpailhes
  • a voté pour Aircall (J'aime)
    Perfect for start-ups
    English Posté 2015-05-28 15:03:40 par Quentin Nickmans
  • a voté pour ce Comparatif (J'aime)
    Posté 2015-05-28 14:59:47 par Kelly
  • a voté pour Aircall (J'aime)
    Posté 2015-05-28 14:30:34 par Kelly
  • a voté pour ce Comparatif (J'aime)
    Posté 2014-11-04 10:57:31 par Seralo
  • a voté pour Aircall (J'aime)
    Such an easy setup. Very user friendly!
    Posté 2014-10-31 11:25:39 par rachelvanier

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