LiveChat

Entreprises > Entreprises > Solutions de chat
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2016-10-19 18:34:30
Compare LiveChat vs Olark vs Zopim vs SnapEngage vs Intercom
LiveChatOlarkZopimSnapEngageIntercom
Image
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/http://www.snapengage.com/https://www.intercom.io/
Description

LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide.

Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry)

Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des visiteurs du site (potentiellement des clients si vous avez une boutique en ligne (site ecommerce)).

Un suivi en temps réel permet de rapidement voir les visiteurs du site, d’où ils viennent, ce qu'ils visitent...etc.

Voici un comparatif détaillé des solutions de chat professionnel à installer sur votre site web: http://socialcompare.com/fr/comparison/compare-live-chat-support-software-help

SnapEngage est un service de chat en direct, simple d'utilisation. Il permet de dialoguer avec ses visiteurs depuis plusieurs logiciels de messagerie instantané (Google talk, Skype, iChat...) ou depuis un mobile.

Toutes les conversations peuvent être sauvegardé dans une solution de CRM ou Help Desk existantes .

Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

Vidéohttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttps://fast.wistia.net/embed/iframe/aotxnyr1ak?videoFoam=true&autoPlay=true&videoQuality=hd-only
Période d'essai gratuiteOui 30 days, no credit card required.Oui Free plan, & all paid plans have 14 days free trialOui 14 daysOui 15 daysOui 14 days
TarifsNo limits of concurrent chats.
  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month for 1 account
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Standard :250 leads - $73/month
  • Standard : 1000 leads - $107/month
  • Standard : 5000 leads - $153/month
Date de lancement2002-06-252009-08-012008-10-012011
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.OuiOuiOuiOui
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-
Applications bureau (desktop)Oui web browser, Windows, Mac OS XOui through IM clients- Through IM clientsOui Through Google-talk and Skype IM clients on both Mac and WindowsOui
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Non No native app, but any Jabber/XMPP app will workNonOui (n'importe quel client Google Talk)Oui Mobile Apps for iOS and Android
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.OuiOui Works on some mobile devices. HTML5 dashboardOuiOui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOuiOui Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationOui Native reporting
Multi-siteOui There's no limit. One account can be used to manage multiple websites.OuiOuiOui Unlimited in all plansOui
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOuiOuiOui
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOuiOui User can view history and agent gets transcript
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui Messages sent to an email address(es) or into a CRM.OuiOuiOui Yes but capture emails and then get an email reply
CobrowsingOui With the use of a 3rd party application.Oui push webpagesNonOuiNon
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui personnalisation CSS + version en marque blancheOuiOui Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planOui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOuiOui User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Oui Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Oui Using 3rd Party MacrosOuiOui avec des raccourcisOui Yes based on if /then rules
MultilingueOui 40+ languages available.OuiOuiOui 19 languesOui Some customisation
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.OuiOui Visualisation du trajet du visiteur sur le site et de chaque changement de page.Oui- Only shows last viewed page
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui type !transfer command to transfer to all available operators, transcript link shows to new operatorOuiOui Transfer easily between agents, tiers and groupsOui assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui API Extensible (architecture de plugins JavaScript)Oui Javascript API, Many integrations (Zendesk, Salesforce, etc)Oui Beaucoup d'integrations (Zendesk, Salesforce, etc)Oui Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc.
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Fully customizable rule-based triggersOuiOui Proactive chat implementation engages with the visitor on behalf of an agent currently online.Oui Use simple IF this, THEN that statements to start conversations with the right people on your website.
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.OuiOuiOui
Video chatNon Not available.NonNonNonOui
APIOui Open API available.Oui http://www.olark.com/docsOuiOuiOui
Réseaux sociaux
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.zopim.com/http://www.snapengage.com/https://www.intercom.io/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/zopimhttp://twitter.com/snapengagehttp://twitter.com/intercom
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/intercominc/
Inclure
  • 2016-06-08 07:04:31
    2016-10-19 18:34:30
  • English
  • Compare LiveChat vs Olark vs Zopim vs SnapEngage vs Intercom
  • Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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