LiveChat
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Compare LiveChat vs Olark vs Zopim vs SnapEngage vs Intercom
Compare LiveChat vs Olark vs Zopim vs SnapEngage vs Intercom
Nombre | LiveChat | Olark | Zendesk Chat | SnapEngage | Intercom |
|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |
| Sitio web | livechatinc.com/... | olark.com | zendesk.com/... | snapengage.com | intercom.io |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support. Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email. Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support |
| Vídeo |  |  |  | wistia.net/... | |
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí Free plan, & all paid plans have 14 days free trial | Sí 14 days | Sí 15 days | Sí 14 days |
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
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| Launch date | 2002-06-25 | 2009-08-01 | 2008-10-01 | 2011 | |
| Características | |||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | |||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí through IM clients | - Through IM clients | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No | No No native app (any Google Talk client or Skype) | Sí Mobile Apps for iOS and Android |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí Works on some mobile devices. HTML5 dashboard | Sí | Sí |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Native reporting |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí | Sí Unlimited in all plans | Sí |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí | Sí | Sí | Sí |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí | Sí | Sí User can view history and agent gets transcript |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí Yes but capture emails and then get an email reply |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí push webpages | No | Sí | No |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí Geo Location, page lat viewed, tages, email, device, last seen, social provides etc. |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Using 3rd Party Macros | Sí | Sí With shortcuts | Sí Yes based on if /then rules |
| International support | Sí 40+ languages available. | Sí | Sí | Sí 26 languages | Sí Some customisation |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | No | Sí | - Only shows last viewed page |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí | Sí Transfer easily between agents, tiers and groups | Sí assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc. |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí Fully customizable rule-based triggers | Sí | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Use simple IF this, THEN that statements to start conversations with the right people on your website. |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí | No | Sí |
| Video chat | No | No | No | No | Sí |
| API | Sí Open API | Sí http://www.olark.com/docs | Sí | Sí | Sí |
| Social Networks | |||||
| Sitio web | livechatinc.com/... | olark.com | zendesk.com/... | snapengage.com | intercom.io |
| @LiveChat | @olark | @zendesk | @snapengage | @intercom | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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