LiveChat vs ArcChat.com

Entreprises > Entreprises > Solutions de chat
4
2016-10-19 18:34:30
Compare LiveChat vs ArcChat.com
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://arcchat.com/
Description

LiveChat est un logiciel simple de support par chat, facile à utiliser. Disponible sur Windows, Mac, iPhone, Android

Live chat for small business. Very clean UI. No unnecessary options.
Capture d'écran
Live chat widget
Gamme de prix
  • 14 jours d'essai gratuit (jusqu'à 100 operateurs)
  • ensuite à partir de 36$/mois

Pas de limites de nombre de chats parallèles, chat interne pour les opérateurs disponible.
  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
Date de lancement2002-06-252015
Fonctionnalités
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteOui There's no limit. One account can be used to manage multiple websites.Oui Unlimited
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.Oui 10 operators per site for same price
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.Oui All, missed or none. Also available in Dashboard
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Oui
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Oui Can see who and where are browsing right now
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.Oui
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.Oui 75+ options & 1-click palettes
MultilingueOui 40+ languages available.Oui 1 click translation to multi languages or custom translation
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.Oui
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Oui Operators see conversations and can join/leave at any moment
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Non We've noticed it only brings more distraction for our clients.
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Oui Simple to understand "Auto actions" When... Then...
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.Oui Free for Android. iOS coming 2016.
CobrowsingOui With the use of a 3rd party application.Oui You can see where user is navigating
Video chatNon Not available.Non
Capture d'écran à distanceOui With the use of a 3rd party application.Non
APIOui Open API available.Non We've noticed it only brings more distraction.
Programme d'affiliation / fidélitéOui 20% lifetime commission off every payment made by referred customers.Oui Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn
Réseaux sociaux
Site webhttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://arcchat.com/
Twitterhttp://twitter.com/LiveChat
J'aime 31 4
Inclure
  • 2016-02-15 18:25:37
    2016-10-19 18:34:30
  • English
  • Compare LiveChat vs ArcChat.com
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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