LiveChat vs ArcChat.com
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Compare LiveChat vs ArcChat.com
Compare LiveChat vs ArcChat.com
Image |  LiveChat |  ArcChat.com |
|---|---|---|
| Website | livechatinc.com/... | |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | ArcChat.com was a Live chat for small business. |
| Screenshot |  |  |
| Live chat widget |  |  |
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
|
| Launch date | Jun. 25th 2002 | 2015 |
| Features | ||
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes 10 operators per site for same price |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes All, missed or none. Also available in Dashboard |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes Can see who and where are browsing right now |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes 75+ options & 1-click palettes |
| International support | Yes 40+ languages available. | Yes 1 click translation to multi languages or custom translation |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Operators see conversations and can join/leave at any moment |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | No We've noticed it only brings more distraction for our clients. |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Simple to understand "Auto actions" When... Then... |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Free for Android. iOS coming 2016. |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes You can see where user is navigating |
| Video chat | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | No |
| API | Yes Open API | No We've noticed it only brings more distraction. |
| Affiliate / Credit Program | Yes 20% lifetime commission off every payment made by referred customers. | Yes Up to 41% in commision for all payments. 3 levels recommendation system. http://arcchat.com/earn |
| Social Networks | ||
| Website | livechatinc.com/... | |
| @LiveChat | ||
| Like | Likes 51 | Likes 4 |
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