LiveChat vs

Business > Enterprises > Livechat
2019-06-11 00:14:20
Compare LiveChat vs

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

Live chat for small business. Very clean UI. No unnecessary options.
Live chat widget
Trial and Prices30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • 14 days free
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
Launch date2002-06-252015
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes 10 operators per site for same price
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes All, missed or none. Also available in Dashboard
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes Can see who and where are browsing right now
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettes
International supportYes 40+ languages available.Yes 1 click translation to multi languages or custom translation
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any moment
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.No We've noticed it only brings more distraction for our clients.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes Free for Android. iOS coming 2016.
CobrowsingYes With the use of a 3rd party application.Yes You can see where user is navigating
Video chatNo Not available.No
Remote screenshotYes With the use of a 3rd party application.No
APIYes Open API available.No We've noticed it only brings more distraction.
Affiliate / Credit ProgramYes 20% lifetime commission off every payment made by referred customers.Yes Up to 41% in commision for all payments. 3 levels recommendation system.
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