Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

LiveChat
Intercom
Site webhttps://www.intercom.io/
Vidéohttps://fast.wistia.net/embed/iframe/aotxnyr1ak?videoFoam=true&autoPlay=true&videoQuality=hd-only
Période d'essai gratuiteOui 14 days
Tarifs
  • Standard :250 leads - $73/month
  • Standard : 1000 leads - $107/month
  • Standard : 5000 leads - $153/month
Date de lancement2011
Fonctionnalités
Application WebOui
IM (Google Talk, Jabber...) integration
Applications bureau (desktop)Oui
Support MobileOui Mobile Apps for iOS and Android
Fonctionne pour les utilisateurs sur mobile ?Oui
Statistiques du chatOui Native reporting
Multi-siteOui
Opérateurs multiplesOui
Transcriptions des conversationsOui User can view history and agent gets transcript
Messages hors ligneOui Yes but capture emails and then get an email reply
CobrowsingNon
Personnalisation de l'apparenceOui
Profil des visiteursOui Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.
Réponses pré-enregistréesOui Yes based on if /then rules
MultilingueOui Some customisation
Contrôle de la navigation utilisateur- Only shows last viewed page
Transfert entre opérateursOui assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox
Extensions personnaliséesOui Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc.
Discussion proactiveOui Use simple IF this, THEN that statements to start conversations with the right people on your website.
Suivi des visitesOui
Video chatOui
APIOui
Réseaux sociaux
Site webhttps://www.intercom.io/
Twitterhttp://twitter.com/intercom
Facebookhttps://www.facebook.com/intercominc/
  • 2016-06-08 08:38:19
    2016-06-08 09:21:12
  • English
  • Publique
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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