This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
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Love it!
Perfect live chat!
Been Using this for quite some time. :)
In terms of backoffice support - the best choice available.
LiveChat is superb.
Without any doubt the only service that manages to both have advanced features and user friendly interface.
Love the iPhone app for mobile support
I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
:-)
This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.