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History of chat.io

Last update Aug. 24th 2017 1:18:50 PM
Creation date Jul. 18th 2017 6:04:16 PM
  • daniel on Aug. 24th 2017 1:18:50 PM
    Image
    http://socialcompare.com/u/1708/logotyp-500x500_a4c1f21f2fc15ee6e1eee0fd73aff2e5.png http://socialcompare.com/u/1708/logotyp-500x500-3znbrvdz.png
  • daniel on Jul. 18th 2017 6:04:16 PM
    Mode
    70
    Name
    chat.io
    Viewer
    public
    Editor
    daniel-3xp9nqnb
    Category
    livechat
    Image
    http://socialcompare.com/u/1707/artboard-7-copy-6-2x_0add080038b26e8b17b22a7ebd99ce4f.png http://socialcompare.com/u/1707/artboard-7-copy-6-2x-3xqyvb19.png
    Website
    http://chat.io/?utm_source=socialcompare.com&utm_medium=referral&utm_campaign=socialcompare_listing
    Description

    Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

    From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

    Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

    Sign up for free at https://chat.io/
    Free trial period
    yes 14 days - no credit card, no commitments.
    Pricing plans
    Pricing starts at $10 / month / agent

    There is no limitation as to the number of chats, number of agent profiles.
    Launch date
    2017-07-07
    Web-based Application
    yes Works with all up to date browsers.
    Native mobile application
    yes Available for both iOS and Android devices.
    Works for customers on mobile devices?
    yes The chat widget is responsive on mobile devices.
    Predefined responses
    yes AI-powered canned responses with short tags.
    Clickpath Tracker
    yes The details on the origin of a customer’s visit, browsing history and time spent on any given page.
    Custom extensions
    yes Add-ons and integrations available - Facebook Messenger and more.
    API
    yes Open API and Javascript API are available.
    Visitor details
    yes The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
    Desktop Applications
    yes Planned release date for desktop applications for both Mac OSX and Windows is July 2017
    Multi-site
    yes Multiple website support is available.
    Multiple operators
    yes Comes with multiple user accounts. Different user roles available - agent, admin and owner.
    Conversation transcripts
    yes There's no expiration date on saved chat transcripts.
    Offline messages
    yes Offline messages are stored within the app, allowing to provide 24/7 support.
    Twitter
    https://twitter.com/chatio
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