Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.
From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.
Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.Sign up for free at https://chat.io/
|Free trial period||Yes 14 days - no credit card, no commitments.|
|Pricing plans||Pricing starts at $10 / month / agent|
There is no limitation as to the number of chats, number of agent profiles.
|Web-based Application||Yes Works with all up to date browsers.|
|IM (Google Talk, Jabber...) integration|
|Desktop Applications||Yes Planned release date for desktop applications for both Mac OSX and Windows is July 2017|
|Native mobile application||Yes Available for both iOS and Android devices.|
|Works for customers on mobile devices?||Yes The chat widget is responsive on mobile devices.|
|Multi-site||Yes Multiple website support is available.|
|Multiple operators||Yes Comes with multiple user accounts. Different user roles available - agent, admin and owner.|
|Conversation transcripts||Yes There's no expiration date on saved chat transcripts.|
|Offline messages||Yes Offline messages are stored within the app, allowing to provide 24/7 support.|
|Visitor details||Yes The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.|
|Predefined responses||Yes AI-powered canned responses with short tags.|
|Clickpath Tracker||Yes The details on the origin of a customer’s visit, browsing history and time spent on any given page.|
|Transfer to another operator|
|Custom extensions||Yes Add-ons and integrations available - Facebook Messenger and more.|
|Proactive chat triggers|