chat.io

chat.io

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Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

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Name	chat.io
Website	chat.io/...
Video
Free trial period	Yes 14 days - no credit card, no commitments.
Pricing plans	Pricing starts at $10 / month / agent There is no limitation as to the number of chats, number of agent profiles.
Launch date	Jul. 7^th 2017
Features
Web-based Application	Yes Works with all up to date browsers.
IM (Google Talk, Jabber...) integration
Desktop Applications	Yes Planned release date for desktop applications for both Mac OSX and Windows is July 2017
Native mobile application	Yes Available for both iOS and Android devices.
Works for customers on mobile devices?	Yes The chat widget is responsive on mobile devices.
Chat statistics
Multi-site	Yes Multiple website support is available.
Multiple operators	Yes Comes with multiple user accounts. Different user roles available - agent, admin and owner.
Conversation transcripts	Yes There's no expiration date on saved chat transcripts.
Offline messages	Yes Offline messages are stored within the app, allowing to provide 24/7 support.
Cobrowsing
Visual customization
Visitor details	Yes The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
Predefined responses	Yes AI-powered canned responses with short tags.
International support
Clickpath Tracker	Yes The details on the origin of a customer’s visit, browsing history and time spent on any given page.
Transfer to another operator
Custom extensions	Yes Add-ons and integrations available - Facebook Messenger and more.
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
API	Yes Open API and Javascript API are available.
Social Networks
Twitter	@chatio
Facebook
Website	chat.io/...

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