chat.io

chat.io

Le gusta 1

Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

Sign up for free at chat.io

Name	chat.io
Sitio web	chat.io/...
Vídeo
Período de prueba gratuito	Sí 14 days - no credit card, no commitments.
Pricing plans	Pricing starts at $10 / month / agent There is no limitation as to the number of chats, number of agent profiles.
Launch date	2017-07-07
Características
Web-based Application	Sí Works with all up to date browsers.
IM (Google Talk, Jabber...) integration
Desktop Applications	Sí Planned release date for desktop applications for both Mac OSX and Windows is July 2017
Native mobile application	Sí Available for both iOS and Android devices.
Works for customers on mobile devices?	Sí The chat widget is responsive on mobile devices.
Chat statistics
Multi-site	Sí Multiple website support is available.
Multiple operators	Sí Comes with multiple user accounts. Different user roles available - agent, admin and owner.
Conversation transcripts	Sí There's no expiration date on saved chat transcripts.
Offline messages	Sí Offline messages are stored within the app, allowing to provide 24/7 support.
Cobrowsing
Visual customization
Visitor details	Sí The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
Predefined responses	Sí AI-powered canned responses with short tags.
International support
Clickpath Tracker	Sí The details on the origin of a customer’s visit, browsing history and time spent on any given page.
Transfer to another operator
Custom extensions	Sí Add-ons and integrations available - Facebook Messenger and more.
Proactive chat triggers
Visitor Monitoring
Video chat
Remote screenshot
API	Sí Open API and Javascript API are available.
Social Networks
Twitter	@chatio
Facebook
Sitio web	chat.io/...

User reviews and comments