chat.io

chat.io

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Chat.io's integrated multichannel chat platform combines live chat, real-time visitor monitoring, and Messenger to increase online sales, improve customer support and customer satisfaction scores.

From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.

Hosting, retail, travel, governmental, manufacturing, education, finance – any industry can benefit from chat.io's communication platform. Chat.io makes it easy to talk to website visitors and regular customers, regardless of the channel they are using - website, email, SMS or social media services.

Sign up for free at chat.io

Nom	chat.io
Site web	chat.io/...
Vidéo
Période d'essai gratuite	Oui 14 days - no credit card, no commitments.
Tarifs	Pricing starts at $10 / month / agent There is no limitation as to the number of chats, number of agent profiles.
Date de lancement	7 jul. 2017
Fonctionnalités
Application Web	Oui Works with all up to date browsers.
IM (Google Talk, Jabber...) integration
Applications bureau (desktop)	Oui Planned release date for desktop applications for both Mac OSX and Windows is July 2017
Support Mobile	Oui Available for both iOS and Android devices.
Fonctionne pour les utilisateurs sur mobile ?	Oui The chat widget is responsive on mobile devices.
Statistiques du chat
Multi-site	Oui Multiple website support is available.
Opérateurs multiples	Oui Comes with multiple user accounts. Different user roles available - agent, admin and owner.
Transcriptions des conversations	Oui There's no expiration date on saved chat transcripts.
Messages hors ligne	Oui Offline messages are stored within the app, allowing to provide 24/7 support.
Cobrowsing
Personnalisation de l'apparence
Profil des visiteurs	Oui The origin of a customer’s visit, browsing history, time spent on any given page, and more, are displayed within the app.
Réponses pré-enregistrées	Oui AI-powered canned responses with short tags.
Multilingue
Contrôle de la navigation utilisateur	Oui The details on the origin of a customer’s visit, browsing history and time spent on any given page.
Transfert entre opérateurs
Extensions personnalisées	Oui Add-ons and integrations available - Facebook Messenger and more.
Discussion proactive
Suivi des visites
Video chat
Capture d'écran à distance
API	Oui Open API and Javascript API are available.
Réseaux sociaux
Twitter	@chatio
Facebook
Site web	chat.io/...

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