History of ClickDesk

Last update Aug. 20^th 2013 9:47:44 AM

Creation date Aug. 8^th 2013 10:56:56 PM

Kateryna Kolodyazhnaya on Aug. 20^th 2013 9:47:44 AM
International support
yes
Transfer to another operator
yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Proactive chat triggers
yes
Visitor Monitoring
yes
API
yes Available in PRO Plan.
Custom extensions
yes One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Video chat
no
Remote screenshot
no
Launch date
2013-05-28
Facebook
https://www.facebook.com/Clickdesk
Kateryna Kolodyazhnaya on Aug. 20^th 2013 9:31:51 AM
Website
http://www.clickdesk.com/
Image
http://capsulecrm.com/images/blog/clickdesk.png
Pricing plans
FREE: One Agent, 30 Chats/Month, Help Desk, Voice Chat, Social Toolbar. LITE: Everything in Free + Unlimited Chats, Proactive Rules, Customization, 99.95% Uptime - $9.99/month* PRO: Everything in Lite + Chat Conferencing, Reports & History, API & Integrations - $16.66/month* *Pricing listed is per agent (operator).
Description
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
Video
http://www.youtube.com/watch?feature=player_embedded&v=4Yiyaz0k8yk
Free trial period
yes Free Plan
Web-based Application
yes
IM (Google Talk, Jabber...) integration
yes Google Talk, Skype
Desktop Applications
yes IM (GTalk/Skype)
Native mobile application
yes IM (GTalk/Skype)
Works for customers on mobile devices?
yes
Chat statistics
yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-site
yes Unlimited domains.
Multiple operators
yes Multiple operators. Five simultaneous chats at a time for each operator.
Conversation transcripts
yes Chat Transcripts
Offline messages
yes Offline chats which get converted to tickets in helpdesk system.
Visitor details
yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Predefined responses
yes Shortcut messages - save multiple phrases as shortcuts.
Visual customization
yes Customize live chat widget (icon, size, color, theme, image, text, and its position (right, left, center, top, bottom)) to match your website.
veris on Aug. 8^th 2013 10:56:56 PM
Mode
70
Name
ClickDesk
Viewer
public
Editor
public
Category
livechat

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