ClickDesk
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ClickDesk is the fastest growing live chat and online engagement
solutions provider in the industry today. We have added over 75,000
businesses in two years. Since our launch, we have been adding
thousands of businesses monthly.
Name | ClickDesk |
|---|---|
| Website | clickdesk.com |
| Video |  |
| Free trial period | Yes Free Plan |
| Pricing plans | FREE: One Agent, 30 Chats/Month, Help Desk, Voice Chat, Social Toolbar. LITE: Everything in Free + Unlimited Chats, Proactive Rules, Customization, 99.95% Uptime - $9.99/month* PRO: Everything in Lite + Chat Conferencing, Reports & History, API & Integrations - $16.66/month* *Pricing listed is per agent (operator). |
| Launch date | May 28th 2013 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | Yes Google Talk, Skype |
| Desktop Applications | Yes IM (GTalk/Skype) |
| Native mobile application | Yes IM (GTalk/Skype) |
| Works for customers on mobile devices? | Yes |
| Chat statistics | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Yes Unlimited domains. |
| Multiple operators | Yes Multiple operators. Five simultaneous chats at a time for each operator. |
| Conversation transcripts | Yes Chat Transcripts |
| Offline messages | Yes Offline chats which get converted to tickets in helpdesk system. |
| Cobrowsing | |
| Visual customization | Yes Customize live chat widget (icon, size, color, theme, image, text, and its position (right, left, center, top, bottom)) to match your website. |
| Visitor details | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Predefined responses | Yes Shortcut messages - save multiple phrases as shortcuts. |
| International support | Yes |
| Clickpath Tracker | |
| Transfer to another operator | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Custom extensions | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Proactive chat triggers | Yes |
| Visitor Monitoring | Yes |
| Video chat | No |
| Remote screenshot | No |
| API | Yes Available in PRO Plan. |
| Social Networks | |
| facebook.com/... | |
| Website | clickdesk.com |
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