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ClickDesk

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ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
Nom
ClickDesk
Site webclickdesk.com
Vidéo
Période d'essai gratuiteOui Free Plan
TarifsFREE: One Agent, 30 Chats/Month, Help Desk, Voice Chat, Social Toolbar. LITE: Everything in Free + Unlimited Chats, Proactive Rules, Customization, 99.95% Uptime - $9.99/month* PRO: Everything in Lite + Chat Conferencing, Reports & History, API & Integrations - $16.66/month* *Pricing listed is per agent (operator).
Date de lancement28 mai 2013
Fonctionnalités
Application WebOui
IM (Google Talk, Jabber...) integrationOui Google Talk, Skype
Applications bureau (desktop)Oui IM (GTalk/Skype)
Support MobileOui IM (GTalk/Skype)
Fonctionne pour les utilisateurs sur mobile ?Oui
Statistiques du chatOui Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteOui Unlimited domains.
Opérateurs multiplesOui Multiple operators. Five simultaneous chats at a time for each operator.
Transcriptions des conversationsOui Chat Transcripts
Messages hors ligneOui Offline chats which get converted to tickets in helpdesk system.
Cobrowsing
Personnalisation de l'apparenceOui Customize live chat widget (icon, size, color, theme, image, text, and its position (right, left, center, top, bottom)) to match your website.
Profil des visiteursOui Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Réponses pré-enregistréesOui Shortcut messages - save multiple phrases as shortcuts.
MultilingueOui
Contrôle de la navigation utilisateur
Transfert entre opérateursOui Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Extensions personnaliséesOui One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Discussion proactiveOui
Suivi des visitesOui
Video chatNon
Capture d'écran à distanceNon
APIOui Available in PRO Plan.
Réseaux sociaux
Twitter
Facebookfacebook.com/...
Site webclickdesk.com
Chat & Chatbot
English
Non listé
Publique
20 aoû. 2013 09:47:44
8 aoû. 2013 22:56:56
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