ClickDesk
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ClickDesk is the fastest growing live chat and online engagement
solutions provider in the industry today. We have added over 75,000
businesses in two years. Since our launch, we have been adding
thousands of businesses monthly.
Nom | ClickDesk |
|---|---|
| Site web | clickdesk.com |
| Vidéo |  |
| Période d'essai gratuite | Oui Free Plan |
| Tarifs | FREE: One Agent, 30 Chats/Month, Help Desk, Voice Chat, Social Toolbar. LITE: Everything in Free + Unlimited Chats, Proactive Rules, Customization, 99.95% Uptime - $9.99/month* PRO: Everything in Lite + Chat Conferencing, Reports & History, API & Integrations - $16.66/month* *Pricing listed is per agent (operator). |
| Date de lancement | 28 mai 2013 |
| Fonctionnalités | |
| Application Web | Oui |
| IM (Google Talk, Jabber...) integration | Oui Google Talk, Skype |
| Applications bureau (desktop) | Oui IM (GTalk/Skype) |
| Support Mobile | Oui IM (GTalk/Skype) |
| Fonctionne pour les utilisateurs sur mobile ? | Oui |
| Statistiques du chat | Oui Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Oui Unlimited domains. |
| Opérateurs multiples | Oui Multiple operators. Five simultaneous chats at a time for each operator. |
| Transcriptions des conversations | Oui Chat Transcripts |
| Messages hors ligne | Oui Offline chats which get converted to tickets in helpdesk system. |
| Cobrowsing | |
| Personnalisation de l'apparence | Oui Customize live chat widget (icon, size, color, theme, image, text, and its position (right, left, center, top, bottom)) to match your website. |
| Profil des visiteurs | Oui Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Réponses pré-enregistrées | Oui Shortcut messages - save multiple phrases as shortcuts. |
| Multilingue | Oui |
| Contrôle de la navigation utilisateur | |
| Transfert entre opérateurs | Oui Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Extensions personnalisées | Oui One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Discussion proactive | Oui |
| Suivi des visites | Oui |
| Video chat | Non |
| Capture d'écran à distance | Non |
| API | Oui Available in PRO Plan. |
| Réseaux sociaux | |
| facebook.com/... | |
| Site web | clickdesk.com |
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