yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
ClickDesk is the fastest growing live chat and online engagement
solutions provider in the industry today. We have added over 75,000
businesses in two years. Since our launch, we have been adding
thousands of businesses monthly.
yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
