History of Live Guide

Last update Oct. 19^th 2012 11:44:40 PM

Creation date Oct. 18^th 2012 11:32:07 PM

Alexia on Oct. 19^th 2012 11:44:40 PM
Description
Live Guide is live chat software that increases customer satisfaction and improves customer service efficiency. Live Guide provides audio & video chat, in-depth reporting and enterprise security for websites.

Live Guide helps you:
- Improve call center efficiency
- Boost customer satisfaction
- Resolve issues quickly with remote assistance
- Reduce operational costs
- Build brand and customer loyalty
- Improve website conversions
- Increase sales volume
Offline messages
yes
Cobrowsing
yes
Visitor details
yes
Custom extensions
yes Integrations: Zendesk, Joomla, Magento, Google Analytics, Facebook, Google+
Proactive chat triggers
yes
API
yes
Remote screenshot
yes
Alexia on Oct. 18^th 2012 11:32:07 PM
Mode
70
Name
Live Guide
Viewer
public
Editor
public
Category
livechat
Image
http://socialcompare.com/u/1210/logo-live-guide-1gkg493w.png
Website
http://www.netop.com/live-guide/what-is-live-guide.htm?utm_expid=40728386-1&utm_referrer=http%3A%2F%2Fwww.netop.com%2F
Description
Live Guide live chat software increases conversions and improves customer service

Leveraging live chat to engage with customers before, during and after the buying process increases your overall bottom line. Specifically, Live Guide helps you:
- Improve website conversions
- Increase sales volume
- Reduce operational costs & increase efficiency
- Build brand and customer loyalty
Trial and Prices
- Free Trial : 14 Days
- Single Operator : $39/month
- Business : 4 agents - $156/month
- Enterprise : 8 agents - $312/month
- Premier : 15 agents - $495/month
Web-based Application
yes
Chat statistics
yes
Multi-site
yes
Multiple operators
yes
Conversation transcripts
yes
Visual customization
yes
Predefined responses
yes
Video chat
yes
Twitter
https://twitter.com/NetopLiveGuide
Facebook
http://www.facebook.com/NetopLiveGuide

Go back to: Live Guide