Live Guide is live chat software that increases customer satisfaction and improves customer service efficiency. Live Guide provides audio & video chat, in-depth reporting and enterprise security for websites.
Live Guide helps you:
Name | Live Guide |
|---|---|
| Website | netop.com/... |
| Video | |
| Free trial period | |
| Pricing plans | |
| Launch date | |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | |
| Native mobile application | |
| Works for customers on mobile devices? | |
| Chat statistics | Yes |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes |
| Cobrowsing | Yes |
| Visual customization | Yes |
| Visitor details | Yes |
| Predefined responses | Yes |
| International support | |
| Clickpath Tracker | |
| Transfer to another operator | |
| Custom extensions | Yes Integrations: Zendesk, Joomla, Magento, Google Analytics, Facebook, Google+ |
| Proactive chat triggers | Yes |
| Visitor Monitoring | |
| Video chat | Yes |
| Remote screenshot | Yes |
| API | Yes |
| Social Networks | |
| @NetopLiveGuide | |
| facebook.com/... | |
| Website | netop.com/... |
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