Enabling WebChat integrates flawlessly into Lync/ Skype for Business
There are many chat solutions on the market that rang in price and features. Most of the solutions will require you to have a second client and multiple windows open to reply and address the questions coming in. I have heard of one solution that ties in directly with the Lync/ Skype for Business client and that is Enabling WebChat. Supposedly when a customer clicks on the "live chat" button on the companies website, it will start a conversation that is hosted inside of the Skype for Business chat client. Agents will be able to respond using their Skype client. It appears to be a super cheap solution and allows for unlimited agents. Hope this helps :) enablingwebchat.com
Enabling WebChat integrates flawlessly into Lync/ Skype for Business There are many chat solutions on the market that rang in price and features. Most of the solutions will require you to have a second client and multiple windows open to reply and address the questions coming in. I have heard of one solution that ties in directly with the Lync/ Skype for Business client and that is Enabling WebChat. Supposedly when a customer clicks on the "live chat" button on the companies website, it will start a conversation that is hosted inside of the Skype for Business chat client. Agents will be able to respond using their Skype client. It appears to be a super cheap solution and allows for unlimited agents. Hope this helps :) enablingwebchat.com