Zoopim have a serius problem with Internet Explorer 8 And they don't have a solution. In my web site kestore.it IE8 gave 35% of traffic
I checked both and found it very expensive. i rather like Banckle Meeting. its very economic with great user interface and has all the ingredients for perfect audio/video conference. Check it out! banckle.com/...
I have tried both and I found them really expensive. I have found an alternative which works for me in a free version and their paid version is MUCH CHEAPER. Lime Talk works for me. limetalk.com
this works especially well for small businesses who simply want a no-hassle, great-to-use live chat system
We are using Olark for WebSolutionz.in
I am going with Zopim for my chat platform as well. Excellent features and a great team cumult.com
In terms of backoffice support - the best choice available.
Without any doubt the only service that manages to both have advanced features and user friendly interface.
I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.
so cool cet outil!