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Enlace | My Live Chat | TAWT | Userlike | LiveChat |
|---|---|---|---|---|
| Imagen |  |  |  | |
| Sitio web | mylivechat.com | tawk.to | userlike.com | livechatinc.com/... |
| Me gusta | Le gusta 0 | Le gusta 0 | Le gusta 111 | Le gusta 51 |
| Descripción | Live Chat Solution's from CuteSoft allow your organization to engage your website visitors in new and exciting ways. By turning your website into a live environment where you can build real relationships with your customers, your organization will benefit in a number of ways: | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | |
| Vídeo |  |  | ||
| Período de prueba gratuito | Sí 14 days - no credit card required - Free plan available | Sí 14 days, no credit card required. | ||
| Pricing plans | Free $0/month FREE ACCOUNT 1 Agent 1 Department Basic Visitor Monitoring No Private Label No Premium Email Support Basic $29/month FOR SMALL BUSINESS 2 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$12 for additional agent Corporate $59/month FOR MEDIUM BUSINESS 5 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$9 for additional agent Enterprise $99/month FOR LARGE BUSINESS 10 Agents unlimited Departments Visitor Monitoring Private Label Premium Email Support *$7 for additional agent |
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There's no limit of active chats going at any one
time. | |
| Launch date | 2012-03-01 | 2002-06-25 | ||
| Características | ||||
| Web-based Application | Sí | Sí Compatible with all up-to-date browsers. | ||
| IM (Google Talk, Jabber...) integration | Sí Jabber compatible | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | ||
| Desktop Applications | Sí Compatible with instant messengers for Windows and Mac | Sí Desktop apps for Windows and Mac OS X. | ||
| Native mobile application | Sí Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | Sí Mobile applications for iPad, iPhone, and Android devices. | ||
| Works for customers on mobile devices? | Sí Optimized for mobile devices (smartphone & tablet) | Sí Optimized for mobile devices does not require Flash to work. | ||
| Chat statistics | Sí Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | ||
| Multi-site | Sí Integrate single or multiple widget per site by group, type of support or user behavior. | Sí There's no limit. One account can be used to manage multiple websites. | ||
| Multiple operators | Sí Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Sí Every user can have their own account. Different agent roles available. | ||
| Conversation transcripts | Sí Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | ||
| Offline messages | Sí Yes. Synchronous and asynchronous communication mode | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | ||
| Cobrowsing | Sí Guide your visitor to any page of your website. | Sí With the use of a 3rd party application. | ||
| Visual customization | Sí Fully customizable and text customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | ||
| Visitor details | Sí Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | ||
| Predefined responses | Sí Easily create chat macros and sort them into groups. | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | ||
| International support | Sí Multilingual-Support | Sí 40+ languages available. | ||
| Clickpath Tracker | Sí See at what url your chat partners are and how they navigate over your site. | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | ||
| Transfer to another operator | Sí Conversation including chat transcripts can be forwarded to other operators. | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | ||
| Custom extensions | Sí Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | ||
| Proactive chat triggers | Sí Fully Customizable | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | ||
| Visitor Monitoring | Sí Available while user is connected | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | ||
| Video chat | Sí | No | ||
| Remote screenshot | Sí | Sí With the use of a 3rd party application. | ||
| API | Sí Open API, Javascript API, and remote API to set up advanced chat behavior. | Sí Open API | ||
| Social Networks | ||||
| Sitio web | mylivechat.com | tawk.to | userlike.com | livechatinc.com/... |
| @My_LiveChat | @userlike | @LiveChat | ||
| facebook.com/... | facebook.com/... | facebook.com/... |
User reviews and comments
Best Chat ever: great design, easy to use, lots of functions!
Simply the best.