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Nombre | REVE Chat | Zendesk Chat | LiveChat | ClickDesk | Olark | Velaro | Comm100 | SnapEngage | JivoSite |
|---|---|---|---|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |  |  |  | |
| Sitio web | revechat.com | zendesk.com/... | livechatinc.com/... | clickdesk.com | olark.com | velaro.com | comm100.com | snapengage.com | jivosite.com |
| Me gusta | Le gusta 12 | Le gusta 45 | Le gusta 51 | Le gusta 4 | Le gusta 13 | Le gusta 0 | Le gusta 13 | Le gusta 14 | Le gusta 6 |
| Descripción | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar. ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction. | SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Easy-to-use live chat solution specially designed for online sales. Extended free edition, 5 min installation, low prices. | |
| Vídeo |  |  |  |  |  |  | |||
| Período de prueba gratuito | Sí | Sí 14 days | Sí 14 days, no credit card required. | Sí Free plan | Sí Free plan, & all paid plans have 14 days free trial | Sí | Sí 15 days | ||
| Pricing plans | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) |
|
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. | From $64.95 / User |
| |||
| Launch date | 2002-06-25 | 2011-06-20 | 2009-08-01 | 2000-01-01 | 2009-08-05 | 2008-10-01 | 2012-02-01 | ||
| Características | |||||||||
| Web-based Application | Sí | Sí | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí | Sí | Sí | No With browser it is easy to miss incoming chat |
| IM (Google Talk, Jabber...) integration | - | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Sí Google Talk, Skype | ||||||
| Desktop Applications | Sí | - Through IM clients | Sí Desktop apps for Windows and Mac OS X. | Sí Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | Sí through IM clients | Sí | Sí | Sí Through Google-talk and Skype IM clients on both Mac and Windows | Sí Custom app on Mac & Windows (helps to chat effectively!) and XMPP/Jabber support |
| Native mobile application | Sí iOS, Android | No | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí IM (GTalk/Skype) | No No native app, but any Jabber/XMPP app will work | Sí | Sí iPhone, Android | No No native app (any Google Talk client or Skype) | Sí |
| Works for customers on mobile devices? | Sí Responsive Chat Widget | Sí Works on some mobile devices. HTML5 dashboard | Sí Optimized for mobile devices does not require Flash to work. | Sí | Sí | Sí | Sí Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms. | Sí | Sí Full support for prones and tablets |
| Chat statistics | Sí | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email | Sí | Sí | Sí All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed. | Sí Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Sí Our own stats + Google Analytics integration |
| Multi-site | Sí | Sí | Sí There's no limit. One account can be used to manage multiple websites. | Sí Unlimited domains. | Sí | Sí | Sí Different chat styles for multiple sites. | Sí Unlimited in all plans | Sí |
| Multiple operators | Sí | Sí | Sí Every user can have their own account. Different agent roles available. | Sí Multiple operators. Five simultaneous chats at a time for each operator. | Sí | Sí | Sí | Sí | Sí |
| Conversation transcripts | Sí | Sí | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí Chat Transcripts | Sí | Sí | Sí | Sí | Sí |
| Offline messages | Sí | Sí | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí Converted to tickets through built-in helpdesk | Sí Messages sent to an email address(es) or into a CRM. | Sí | Sí | Sí | Sí |
| Cobrowsing | Sí | No | Sí With the use of a 3rd party application. | Sí | Sí push webpages | Sí | No | Sí | No |
| Visual customization | Sí Customize Chat Widget according to your website theme. | Sí | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Full customization - White Label, Language, Themes, Color and Text. | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Sí | Sí | Sí Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Sí Unlimited colors! |
| Visitor details | Sí | Sí | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Sí | Sí A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc. | Sí User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Sí |
| Predefined responses | Sí | Sí | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Shortcut messages - save multiple phrases as shortcuts. | Sí Using 3rd Party Macros | Sí | Sí | Sí With shortcuts | Sí Phrases are collected automatically |
| International support | Sí Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Sí | Sí 40+ languages available. | Sí | Sí | Sí | Sí | Sí 26 languages | Sí |
| Clickpath Tracker | Sí | No | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | Sí | Sí | Sí | Sí | Sí |
| Transfer to another operator | Sí | Sí | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator | Sí | Sí | Sí Transfer easily between agents, tiers and groups | Sí |
| Custom extensions | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí One click installable plugins & addons to integrate with all major CRMs & billing systems available. | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | No | Sí API available | Sí Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Sí JavaScript API | |
| Proactive chat triggers | Sí | Sí | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí | Sí Fully customizable rule-based triggers | Sí | Sí After defined delay time | Sí Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Sí Customizable rules |
| Visitor Monitoring | Sí | Sí | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Sí | Sí | No | No Proactive invitations are done automatically with smart rules, freeing your time for more important tasks than monitoring visitors |
| Video chat | Sí | No | No | No | No | No | No | No | |
| Remote screenshot | No | Sí With the use of a 3rd party application. | No | No | No | Sí client can easily send a screenshot thanks to the builtin function | Sí | No | |
| API | Sí API's available on request to developers. | Sí | Sí Open API | Sí Available in PRO Plan. | Sí http://www.olark.com/docs | Sí | Sí | Sí | Sí |
| Social Networks | |||||||||
| Sitio web | revechat.com | zendesk.com/... | livechatinc.com/... | clickdesk.com | olark.com | velaro.com | comm100.com | snapengage.com | jivosite.com |
| @REVEChat | @zendesk | @LiveChat | @ClickDesk | @olark | @Velaro_Inc | @Comm100Corp | @snapengage | @jivosite | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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