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Compare ASP Standard Support vs ASP Advantage Premium Support vs 24x7 Support vs ASP Enterprise Support
Enlace | ASP Standard Support | ASP Advantage Premium Support | 24x7 Support | ASP Enterprise Support |
|---|---|---|---|---|
| Hours of Coverage | 8am - 8pm EST Mon. - Fri. | 8am - 8pm EST Mon. - Fri. | 24x7x365 | 8am - 8pm EST Mon. - Fri. |
| Coverage Type | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support | Phone, Email & Remote Technical Support. 24x7 Support (for production issues) | Phone, Email & Remote Technical Support |
| Priority Escalation | No | Sí | No | Sí |
| Número de servidores | 1 | 1 | 1 | 4 |
| Free Professional Services Work | No | No | No | Sí |
| Dedicated TAG* | Sí | Sí | Sí | Sí |
| Software Assurance** | Sí | Sí | Sí | Sí |
| Knowledge Center Access | Sí | Sí | Sí | Sí |
| Advantage Resource Center Access | Sí | Sí | Sí | Sí |
| Advangage Enhancements | No | Sí | No | No |
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