Zopim Vs IMsupporting - Live chat software
Le gusta 3
Compare Zopim vs IMsupporting
Compare Zopim vs IMsupporting
Nombre | IMsupporting Live Chat Software | Zendesk Chat |
|---|---|---|
| Me gusta | Le gusta 12 | Le gusta 45 |
| Imagen |  |  |
| Sitio web | IMsupporting.com | zendesk.com/... |
| Descripción | UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Vídeo |  |  |
| Período de prueba gratuito | Sí 32 days + | Sí 14 days |
| Pricing plans |
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| Launch date | 2009-11-02 | |
| Características | ||
| Web-based Application | Sí | Sí |
| Desktop Applications | Sí | - Through IM clients |
| Native mobile application | Sí Android and Available webbased. | No |
| Works for customers on mobile devices? | Sí | Sí Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Sí | Sí |
| Multi-site | Sí | Sí |
| Multiple operators | Sí | Sí |
| Conversation transcripts | Sí | Sí |
| Offline messages | Sí | Sí |
| Cobrowsing | - See where the end user is on a single webpage at any time | No |
| Visual customization | Sí CSS based changes | Sí |
| Visitor details | Sí | Sí |
| Predefined responses | Sí | Sí |
| International support | Sí UTF8 Compatible | Sí |
| Clickpath Tracker | Sí | No |
| Transfer to another operator | Sí Any operator can join and take over a chat session ( or co-chat ) | Sí |
| Custom extensions | Sí | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Sí | Sí |
| Visitor Monitoring | Sí | Sí |
| Video chat | No | No |
| Remote screenshot | Sí View the pages your visitors are on in realtime. | No |
| API | - Limited public access | Sí |
| Social Networks | ||
| Sitio web | IMsupporting.com | zendesk.com/... |
| @imsupporting | @zendesk | |
| facebook.com/... | facebook.com/... |
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