 Enlace | Zendesk | Vision Helpdesk | FreshDesk |
|---|---|---|---|
| Sitio web | zendesk.com | visionhelpdesk.com | freshdesk.com |
| Launch date | 2007-01-01 | ||
| Creator | Vision Helpdesk | ||
| License | Proprietary | ||
| Implementation language(s) | PHP, AJAX | ||
| Back end | MySQL | ||
| SaaS | Sí | Sí | |
| On Premise Version | No | Sí | |
| Free plan | Sí 30 days free trial | ||
| Starting price | $ 20 /y/agent max 3 | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | $ 180 /y/agent |
| Precio | $ 288 /y/agent | $ 300 /y/agent | |
| Descripción | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | ||
| Imagen |  |  | |
| Marca global | 5.0/5 1 Valoración | 3.5/5 2 Calificaciones | 5.0/5 1 Valoración |
| Vídeo | zendesk.com/... | ||
| Me gusta | Le gusta 1 | Le gusta 5 | Le gusta 0 |
| API | Sí | Sí | |
| facebook.com/... | facebook.com/... | ||
| @zendesk | @visionhelpdesk | ||
| Intégration autres réseaux sociaux | Sí | Sí facebook,twitter,google | |
| Trial and Prices |
| ||
| Chat statistics | Sí | Sí | |
| Native mobile application | Sí | Sí | |
| Conversation transcripts | Sí | Sí | |
| Offline messages | Sí | Sí | |
| Visual customization | Sí | Sí | |
| Predefined responses | Sí | Sí | |
| Multi-site | Sí | Sí | |
| Visitor details | Sí | Sí | |
| International support | Sí | Sí | |
| Multiple operators | Sí | Sí | |
| Transfer to another operator | Sí | Sí | |
| Custom extensions | Sí | Sí | |
| Mobile support | Sí | Sí | |
| Versión gratuita | - Trial 30d | - Free License for Non Profit Organization | Sí 3 agents free |
| Multi-language | Sí | Sí | Sí 15 lang. |
| Cobrowsing | Sí | Sí | |
| Visitor Monitoring | Sí | Sí | |
| Affiliate / Credit Program | Sí | Sí | |
| Precios | $8/per agent | ||
| Sent emails | Sí | Sí | |
| Calendario | Sí | Sí | |
| Multi-Site Deployment | Sí | Sí | |
| Video chat | Sí | No | |
| WYSIWYG | Sí | Sí | |
| Alerts / Escalation | - | Sí | |
| Compatible SSL | Sí | Sí | - possible but not default |
| Web-based Application | Sí | Sí | |
| Desktop Applications | Sí | - Web Based | |
| Phone Support | - price 3 | Sí | No manual |
| Email Support | - price 2 only | Sí | Sí |
| Service Level Agreement (SLA) | Sí | Sí | |
| Social Network Integration | Sí | Sí | |
| Personnalisation de l'interface | Sí | Sí | |
| Group User Controls | - price max | Sí | Sí |
| Custom Fields | Sí | Sí | |
| Web | Sí | Sí | Sí |
| Email Parsing | Sí | Sí | |
| Multi-Language Staff and Client Portals | Sí | Sí | |
| Two-Way Email Parsing | Sí | Sí | |
| Ticket Billing | No | Sí | |
| Multiple Company Support | No | Sí | |
| Multiple Product Support | No | Sí | |
| WorkFlow | No | Sí | |
| Automation | Sí | Sí | |
| SMS Alerts | Sí | Sí | |
| Ticket Views | Sí | Sí | |
| WHMCS Integration | Sí | Sí | |
| Satellite Feature | No | Sí | |
| Client Management | Sí | Sí | |
| 3rd Party Integration and Hooks | No | Sí | |
| Custom Reporting | No | Sí | |
| Ticket Pinning | No | Sí | |
| LDAP/AD integration | Sí | Sí | No |
| networkedhelpdesk.org | Sí | ||
| Price Advanced | $ 1,200 /y/agent | $ 480 /y/agent | |
| Estadísticas | Sí | Sí |