 Lien | PhaseWare Tracker | VisionFlow |
|---|---|---|
| Mis à jour | 9 aoû. 2011 20:36:50 | 23 nov. 2015 22:55:46 |
| Site web | PhaseWare.com | visionproject.se |
| Nom | PhaseWare Tracker | VisionFlow |
| Description | PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer. | VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more. |
| Dernière version | 6.0.1 | 10.4 |
| Microsoft Outlook Integration | Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click | Integrated with emails and Calendar for meetings and recurring tasks |
| Business Rules Engine | Oui | Oui |
| Customer Self Service Option | Oui | Oui |
| Trouble Ticketing | Oui | Oui |
| Self Service Portal | Oui | Oui |
| Online Forums | Oui | Oui |
| Mobile Access | Oui | Oui |
| Integrated Knowledge Base | Oui | Oui |
| Email Tracking | Oui | Oui |
| Download Manager | Oui | Oui |
| Data Import/Export | Oui | Oui |
| Customizable Reporting | Oui | Oui |
| Customizable Functionality | Oui | Oui |
| Customizable Fields | Oui | Oui |
| Customer Management | Oui | Oui |
| Customer Queuing | Oui | Oui |
| Chat (Discussion instantanée) | Oui | Oui |
| Alerts / Escalation | Oui | Oui |
| Automatic Customer Notices | Oui | Oui |
| Call Tracking | Oui | Oui |
| Mobile version | Oui |