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ZohoDigsbyLibraryH3lpQuestionPointLibChat
Mis à jour7 fév. 2016 12:19:3827 jun. 2012 18:46:152 aoû. 2012 18:27:3828 jun. 2012 14:50:142 aoû. 2012 18:27:38
Site webzoho.com/...digsby.comlibraryh3lp.comquestionpoint.orgspringshare.com/...
EmbeddableOui Widget - similar to meeboOui Widget - similar to meeboOui Widget (includes "float over" and "pop out" options)Oui WidgetOui Widget
Multiple UsersYes - Live Support OptionEach department/user would have to sign up for their own Digsby account.Yes (unlimited concurrent operators in all subscriptions)YesYes
TarifsFreeFreepopulation-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available)Dependent on student population and package. (Participate in reference co-op?)Dependent on student population. (Waiting for quote.)
Help Guides & Instructional MaterialLive chat supportGetting Started guide and support forum. digsby.com/...Instructional videos and documentation. Guidelines for switching from Meebo available: libraryh3lp.com/... and blogspot.ca/...QuestionPoint Librarian training: questionpoint.org/...Webinars, instructional documentation and online training offered.
Chat transcriptsYes - Can be deletedYes - can be deletedYes - can be emailed to patron after chat - can be deletedYes - can be emailed to patron after chat - can be deletedYes - can be emailed to patron after chat - can be deleted
Privacy (Both staff and public)Staff may log on anonymously (i.e. "Ask a librarian"); Users are asked to submit names or aliases.Both staff and public can remain anonymous.Both staff and public can remain anonymous.Staff can remain anonymous. Library sets up how much information users must share to chat with staff.Both staff and public can remain anonymous.