History of LibraryH3lp

Last update 2012-08-02 18:27:38

Creation date 2012-06-21 18:48:25

mobilesworking on 2012-08-02 18:27:38
Non visible value updated
Vanina on 2012-07-10 09:45:24
Periodo di prova gratuito
yes 90 days
Vanina on 2012-07-10 09:42:51
Chat transcripts
yes can be toggled on/off
Flash-based
no
Customer support
yes
Trial
yes 90 days
Pam on 2012-07-03 21:14:10
Prezzo
population-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available)
Pam on 2012-06-28 15:46:13
Privacy features
Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining
Pam on 2012-06-28 05:09:58
Local client available
yes through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.
Pam on 2012-06-28 03:02:50
Multiple Users
Yes (unlimited concurrent operators in all subscriptions)
Pam on 2012-06-28 02:59:06
Non visible value updated
Pam on 2012-06-28 02:55:46
Host (Canada or other?)
Servers in U.S., Canada, Europe, and Singapore
Pam on 2012-06-28 02:43:00
LibAnswers/Guides integration
yes Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html
File attachment
yes 20 meg max
Stats/report generation
yes Extensive reporting tools available; stats also available via API.
askwarok on 2012-06-27 18:35:20
Notable Features
Extensive documentation on easy switch over from Meebo.
askwarok on 2012-06-27 17:43:23
Host (Canada or other?)
U.S.
askwarok on 2012-06-27 17:33:28
Chat transcripts
Yes - can be emailed to patron after chat - can be deleted
askwarok on 2012-06-27 17:30:20
Privacy (Both staff and public)
Both staff and public can remain anonymous.
askwarok on 2012-06-27 17:27:40
Prezzo
20,001 - 25,000 students: $540 US annually; 25,001 - 30,000 students: $600 US annually (Free trial available)
askwarok on 2012-06-27 17:25:32
Help Guides & Instructional Material
Instructional videos and documentation. Guidelines for switching from Meebo available: http://docs.libraryh3lp.com/meebo-drop-in-replacement.html and http://libraryh3lp.blogspot.ca/2012/06/libraryh3lp-demo-and-overview-for-meebo.html
Chat transcripts
Yes - can be emailed to patron after chat
askwarok on 2012-06-27 17:04:19
Other Libraries Using Platform
UWO: http://www.lib.uwo.ca/ ; University of Manitoba: http://umanitoba.ca/libraries/
askwarok on 2012-06-27 15:57:35
Embeddable
yes Widget (includes "float over" and "pop out" options)
askwarok on 2012-06-27 15:48:42
Chat transcripts
Yes
askwarok on 2012-06-26 20:55:00
Prezzo
20,001 - 25,000 students: $540 annually; 25,001 - 30,000 students: $600 annually (Free trial available)
Multiple Users
Yes

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