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LibraryH3lp

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So Long, Meebo: Virtual Reference & Chat Options for Libraries
Name
LibraryH3lp
Sito weblibraryh3lp.com
Prezzi
Prezzifrom $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs
libraryh3lp.com/...
Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS

Periodo di prova gratuito 90 days
Caratteristiche
Cross-platformAll major browsers
Networks supportedAIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber
Concurrent operatorsUnlimited
Flash-basedNo
Chat transcripts can be toggled on/off
LibAnswers/Guides integration Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html
SMS
Twitter integration- In development
Embeddable Widget (includes "float over" and "pop out" options)
Mobile-friendly widget
Customizable appearance
Multiple queues
Transfer chats
Stats/report generation Extensive reporting tools available; stats also available via API.
Custom APIs APIs and "hackable code"
Local client available through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.
File attachment 20 meg max
AdsNo
Audio/videoNo
Customizable notifications Standard away message or hide widget when offline
Privacy featuresLibrary can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining
Customer support
Communications
English
Public
Public
2012-08-02 18:27:38
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