So Long, Meebo: Virtual Reference & Chat Options for Libraries

Link	LibChat	LibraryH3lp	Trillian	Zoho	Chatango
Mi piace	Likes 0	Likes 0	Likes 0	Likes 0	Likes 0
Sito web	springshare.com/...	libraryh3lp.com	trillian.im	zoho.com	chatango.com
Aggiornato	2012-08-02 18:27:38	2012-08-02 18:27:38	2013-06-18 20:29:34	2025-08-02 20:12:44	2012-12-19 16:00:08
Prezzi
Prezzi	$499 annually	from $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs libraryh3lp.com/... Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS	Free; $12 annually for Pro version	Free	Free
Periodo di prova gratuito	Sì	Sì 90 days	No N/A	No N/A	No N/A
Caratteristiche
Cross-platform	All major browsers	All major browsers	All major browsers; client works on Windows and Mac	All major browsers	All major browsers
Networks supported	None: not based on Jabber protocol	AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber	AIM, MSN, Yahoo!, Facebook, Twitter, Google Talk, ICQ, Jabber/XMPP, Windows Live, IRC, Bonjour	Google, Facebook, Yahoo, MSN, AIM, ICQ, MySpace, Jabber	None
Concurrent operators	2	Unlimited	Multiple connections to same account permitted	1	1 per room; can create unlimited rooms
Flash-based	No	No	- web version only	- Sound options are flash-based	Sì
Chat transcripts	Sì	Sì can be toggled on/off	Sì	Sì can be purged	Sì
LibAnswers/Guides integration	Sì	Sì Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html	No	Sì Can add widget to LibGuides	No
SMS	Sì	Sì	- Workaround using AIM hack	- Workaround using Google Voice & GVMax or AIM hack	No
Twitter integration	Sì	- In development	Sì	No	No
Embeddable	Sì Widget	Sì Widget (includes "float over" and "pop out" options)	No	Sì Widget - similar to meebo	Sì
Mobile-friendly widget	Sì	Sì	Sì Mobile app	Sì	- Flash rules out iOS
Customizable appearance	Sì	Sì	- skins available for Windows client	Sì	Sì
Multiple queues	Sì	Sì	No	No	No
Transfer chats	Sì	Sì	No	No	No
Stats/report generation	Sì Extensive analytical tools. http://www.springshare.com/libanswers/features.html	Sì Extensive reporting tools available; stats also available via API.	No	No	No
Custom APIs	No	Sì APIs and "hackable code"	No Pro version can be extended by plugins	No	No
Local client available	No	Sì through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.	Sì	Sì through Pidgin or Trillian or Gajim	No
File attachment	No	Sì 20 meg max	Sì	- can only send to registered Zoho users	No
Ads	No	No	Sì in free version; No ads in Pro	No	Sì in user profiles
Audio/video	No	No	- Audio only	Sì	- uses Adobe Flash
Customizable notifications	Sì	Sì Standard away message or hide widget when offline	Sì	- Simple status updates only; no pop-up notifications	- Yes, with free MessageCatcher download (Windows only)
Privacy features	Patron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"	Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining	128-bit Blowfish encryption built-in	SSL; chat history can be purged	"We do not read private one-on-one conversations that occur in Chatango...We do store your IPs, and use cookies to identify users, just like every other site in the world. When you send a message in a group chat, your IP address is visible to the chat owner and to the chat moderators, that the chat owner creates. We don't store your passwords, just their HMAC's. We do not store any credit card numbers when you support Chatango. We do not sell your email addresses to spammers or marketing agencies. And there is no spyware and no adware in MessageCatcher."
Customer support	Sì	Sì	- Support via email for Pro customers	Sì	No

So Long, Meebo: Virtual Reference & Chat Options for Libraries

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