So Long, Meebo: Virtual Reference & Chat Options for Libraries

Enlace	LibChat	LibraryH3lp	Trillian	Zoho	Chatango
Me gusta	Le gusta 0	Le gusta 0	Le gusta 0	Le gusta 0	Le gusta 0
Sitio web	springshare.com/...	libraryh3lp.com	trillian.im	zoho.com/...	chatango.com
Actualizado	2012-08-02 18:27:38	2012-08-02 18:27:38	2013-06-18 20:29:34	2023-03-31 05:41:33	2012-12-19 16:00:08
Precios
Precio	$499 annually	from $180 annually, depends on institution size; SMS begins at $50 per 1000 msgs libraryh3lp.com/... Note: My Customer Cloud version of this product identical in every respect except pricing; .20 per chat*; 0.03 per SMS	Free; $12 annually for Pro version	Free	Free
Período de prueba gratuito	Sí	Sí 90 days	No N/A	No N/A	No N/A
Características
Cross-platform	All major browsers	All major browsers	All major browsers; client works on Windows and Mac	All major browsers	All major browsers
Networks supported	None: not based on Jabber protocol	AIM, Yahoo!, MSN, Google Talk, ICQ, Facebook, XMPP/Jabber	AIM, MSN, Yahoo!, Facebook, Twitter, Google Talk, ICQ, Jabber/XMPP, Windows Live, IRC, Bonjour	Google, Facebook, Yahoo, MSN, AIM, ICQ, MySpace, Jabber	None
Concurrent operators	2	Unlimited	Multiple connections to same account permitted	1	1 per room; can create unlimited rooms
Flash-based	No	No	- web version only	- Sound options are flash-based	Sí
Chat transcripts	Sí	Sí can be toggled on/off	Sí	Sí can be purged	Sí
LibAnswers/Guides integration	Sí	Sí Works with Libguides; some LibAnswers integration possible. http://docs.libraryh3lp.com/libguides.html	No	Sí Can add widget to LibGuides	No
SMS	Sí	Sí	- Workaround using AIM hack	- Workaround using Google Voice & GVMax or AIM hack	No
Twitter integration	Sí	- In development	Sí	No	No
Embeddable	Sí Widget	Sí Widget (includes "float over" and "pop out" options)	No	Sí Widget - similar to meebo	Sí
Mobile-friendly widget	Sí	Sí	Sí Mobile app	Sí	- Flash rules out iOS
Customizable appearance	Sí	Sí	- skins available for Windows client	Sí	Sí
Multiple queues	Sí	Sí	No	No	No
Transfer chats	Sí	Sí	No	No	No
Stats/report generation	Sí Extensive analytical tools. http://www.springshare.com/libanswers/features.html	Sí Extensive reporting tools available; stats also available via API.	No	No	No
Custom APIs	No	Sí APIs and "hackable code"	No Pro version can be extended by plugins	No	No
Local client available	No	Sí through Pidgin, Adium, Psi, any XMPP/Jabber client, including mobile clients.	Sí	Sí through Pidgin or Trillian or Gajim	No
File attachment	No	Sí 20 meg max	Sí	- can only send to registered Zoho users	No
Ads	No	No	Sí in free version; No ads in Pro	No	Sí in user profiles
Audio/video	No	No	- Audio only	Sí	- uses Adobe Flash
Customizable notifications	Sí	Sí Standard away message or hide widget when offline	Sí	- Simple status updates only; no pop-up notifications	- Yes, with free MessageCatcher download (Windows only)
Privacy features	Patron data securely stored in Springshare database; purge on request; SMS numbers never displayed; "We will never sell, distribute, or misuse patron information in any way"	Library can purge its own data independently; anonymize identifying information; SSL encryption; no ads; no data mining	128-bit Blowfish encryption built-in	SSL; chat history can be purged	"We do not read private one-on-one conversations that occur in Chatango...We do store your IPs, and use cookies to identify users, just like every other site in the world. When you send a message in a group chat, your IP address is visible to the chat owner and to the chat moderators, that the chat owner creates. We don't store your passwords, just their HMAC's. We do not store any credit card numbers when you support Chatango. We do not sell your email addresses to spammers or marketing agencies. And there is no spyware and no adware in MessageCatcher."
Customer support	Sí	Sí	- Support via email for Pro customers	Sí	No

So Long, Meebo: Virtual Reference & Chat Options for Libraries

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