yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).
yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
LiveChat serves as a premium live chat and help desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.
Key LiveChat advantages:Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
There's no limit of active chats going at any one time.
Full pricing details available at: https://www.livechatinc.com/pricing/