| Sito web | livechatinc.com |
|---|
| Video | |
|---|
| Periodo di prova gratuito | Sì 30 days, no credit card required. |
|---|
| Pricing plans |
- Starter Plan: $16 / month /
account
- Regular Plan: $30 / month /
account
- Team Plan: $33 / month / account
- Enterprise Plan: $50 / month /
account
- Enterprise Plus Plan: $149 / month /
account
There's no limit of active chats going at any one
time.
Full pricing details available at:
livechatinc.com/... |
|---|
| Launch date | 2002-06-25 |
|---|
| Caratteristiche | |
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| Web-based Application | Sì Compatible with all up-to-date browsers. |
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| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) |
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| Desktop Applications | Sì Desktop apps for Windows and Mac OS X. |
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| Native mobile application | Sì Mobile applications for iPad, iPhone, and Android devices. |
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| Works for customers on mobile devices? | Sì Optimized for mobile devices does not require Flash to work. |
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| Chat statistics | Sì Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). |
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| Multi-site | Sì There's no limit. One account can be used to manage multiple websites. |
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| Multiple operators | Sì Every user can have their own account. Different agent roles available. |
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| Conversation transcripts | Sì Chat transcripts are stored in LiveChat. Option to export archived transcripts. |
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| Offline messages | Sì Offline messages are saved as tickets, forwarded to a help desk or email address. |
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| Cobrowsing | Sì With the use of a 3rd party application. |
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| Visual customization | Sì Several chat window themes to choose from. CSS customization, branding and white label version are available. |
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| Visitor details | Sì Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. |
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| Predefined responses | Sì Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
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| International support | Sì 40+ languages available. |
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| Clickpath Tracker | Sì The user's browsing path is displayed in real-time to provide details on visited pages. |
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| Transfer to another operator | Sì Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. |
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| Custom extensions | Sì 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. |
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| Proactive chat triggers | Sì LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. |
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| Visitor Monitoring | Sì Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. |
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| Video chat | No |
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| Remote screenshot | Sì With the use of a 3rd party application. |
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| API | Sì Open API available. |
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| Social Networks | |
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| Twitter | |
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| Facebook | facebook.com/... |
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| Sito web | livechatinc.com |
|---|
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