Business > Enterprises > Livechat
2018-05-22 11:58:36
REVE ChatZopimLiveChatClickDeskOlarkVelaroComm100SnapEngageJivoSite
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DescriptionREVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Comm100 Live Chat is the enterprise-grade live chat software for website that's entirely hosted by Comm100. Comm100 live chat software promotes your sales, reduces your operating costs & increases your customer satisfaction.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Easy-to-use live chat solution specially designed for online sales. Extended free edition, 5 min installation, low prices.
Video tour
Free trial periodYesYes 14 daysYes 30 days, no credit card required.Yes Free planYes Free plan, & all paid plans have 14 days free trialYes 15 days
Pricing plansStandard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch date2002-06-252011-06-202009-08-012000-01-012009-08-052008-10-012012-02-01
Web-based ApplicationYesYesYes Compatible with all up-to-date browsers.YesYesYesYesYesNo With browser it is easy to miss incoming chat
IM (Google Talk, Jabber...) integration-No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes Google Talk, Skype
Desktop ApplicationsYes- Through IM clientsYes Desktop apps for Windows and Mac OS X.Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)Yes through IM clientsYesYesYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Custom app on Mac & Windows (helps to chat effectively!) and XMPP/Jabber support
Native mobile applicationYes iOS, AndroidNoYes Mobile applications for iPad, iPhone, and Android devices.Yes IM (GTalk/Skype)No No native app, but any Jabber/XMPP app will workYesYes iPhone, AndroidNo No native app (any Google Talk client or Skype)Yes
Works for customers on mobile devices?Yes Responsive Chat WidgetYes Works on some mobile devices. HTML5 dashboardYes Optimized for mobile devices does not require Flash to work.YesYesYesYes Comm100 offers the Live Chat program for mobile platforms including iPhone, BlackBerry, Android, Windows Mobile and Java based mobile platforms.YesYes Full support for prones and tablets
Chat statisticsYesYesYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through emailYesYesYes All visitors' navigation history, chat transcripts and offline messages are saved and you can retrieve them whenever needed.Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Our own stats + Google Analytics integration
Multi-siteYesYesYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited domains.YesYesYes Different chat styles for multiple sites.Yes Unlimited in all plansYes
Multiple operatorsYesYesYes Every user can have their own account. Different agent roles available.Yes Multiple operators. Five simultaneous chats at a time for each operator.YesYesYesYesYes
Conversation transcriptsYesYesYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Chat TranscriptsYesYesYesYesYes
Offline messagesYesYesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Converted to tickets through built-in helpdeskYes Messages sent to an email address(es) or into a CRM.YesYesYesYes
CobrowsingYesNoYes With the use of a 3rd party application.YesYes push webpagesYesNoYesNo
Visual customizationYes Customize Chat Widget according to your website theme.YesYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Full customization - White Label, Language, Themes, Color and Text.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYesYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Unlimited colors!
Visitor detailsYesYesYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes A 360 degree view of your website visitors, including name, status, current page, referrer, Geo info, IP address, browser type, etc.Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes
Predefined responsesYesYesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Shortcut messages - save multiple phrases as shortcuts.Yes Using 3rd Party MacrosYesYesYes With shortcutsYes Phrases are collected automatically
International supportYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishYesYes 40+ languages available.YesYesYesYesYes 26 languagesYes
Clickpath TrackerYesNoYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYesYesYesYes
Transfer to another operatorYesYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYesYes Transfer easily between agents, tiers and groupsYes
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available.Yes Extensible API (JavaScript plugin architecture) API availableYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes JavaScript API
Proactive chat triggersYesYesYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYes Fully customizable rule-based triggersYesYes After defined delay timeYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Customizable rules
Visitor MonitoringYesYesYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.YesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYesNoNo Proactive invitations are done automatically with smart rules, freeing your time for more important tasks than monitoring visitors
Video chatYesNoNo Not available.NoNoNoNoNo
Remote screenshotNoYes With the use of a 3rd party application.NoNoNoYes client can easily send a screenshot thanks to the builtin functionYesNo
APIYes API's available on request to developers.YesYes Open API available.Yes Available in PRO Plan.Yes
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  • 2016-12-19 12:31:37
    2018-05-22 11:58:36
  • Livechat
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