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Business > Enterprises > Livechat
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2016-06-08 09:20:37
Compare Zopim vs Olark vs LiveChat vs SnapEngage
LiveChatZopim
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.zopim.com/
Description

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Free trial periodYes Fully functional for 30 days, no credit card required.Yes 14 days
Pricing plans

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Features
Web-based ApplicationYes Available on all known up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X (Mac)- Through IM clients
Native mobile applicationYes Mobile apps for iOS and Android devices.No
Works for customers on mobile devices?Yes Works on any modern browser, does not require Flash.Yes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.Yes
Multi-siteYes LiveChat can be added to multiple websites and customized per each.Yes
Multiple operatorsYes Available, every operator can have their own account.Yes
Conversation transcriptsYes All chats are stored in LiveChat and can be accessed later on.Yes
Offline messagesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.Yes
CobrowsingYes Available via a 3rd party integration.No
Visual customizationYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes
Predefined responsesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.Yes
International supportYes 40+ languages available + option to customize localization.Yes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.No
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes
Custom extensionsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes
Visitor MonitoringYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes
Video chatNo Not available.No
Remote screenshotYes Available via integrations with 3rd party apps.No
APIYes Open API available.Yes
Social Networks
Like 28 45
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.zopim.com/
Twitterhttp://twitter.com/LiveChathttp://twitter.com/zopim
Facebookhttp://facebook.com/LiveChat
Embed
  • 2016-02-29 11:50:49
    2016-06-08 09:20:37
  • Livechat
    English
  • Compare Zopim vs Olark vs LiveChat vs SnapEngage
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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