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Business > Enterprises > Livechat
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2016-10-19 18:34:30
Compare Zopim vs Olark vs LiveChat vs SnapEngage
LiveChatZopim
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.zopim.com/
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
Free trial periodYes 30 days, no credit card required.Yes 14 days
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.- Through IM clients
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes Works on some mobile devices. HTML5 dashboard
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes
CobrowsingYes With the use of a 3rd party application.No
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes
International supportYes 40+ languages available.Yes
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.No
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes
Video chatNo Not available.No
Remote screenshotYes With the use of a 3rd party application.No
APIYes Open API available.Yes
Social Networks
Like 31 45
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.zopim.com/
Twitterhttp://twitter.com/LiveChathttp://twitter.com/zopim
Facebookhttp://facebook.com/LiveChat
Embed
  • 2016-02-29 11:50:49
    2016-10-19 18:34:30
  • Livechat
    English
  • Compare Zopim vs Olark vs LiveChat vs SnapEngage
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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