History of SnapEngage

Last update Oct. 2^nd 2018 9:25:43 AM

Creation date Mar. 7^th 2011 9:07:23 AM

• 
  Jerome Breche on Apr. 1^st 2011 11:53:08 PMReport

  Visitor Monitoring

  yes

• 
  Seralo on Mar. 9^th 2011 9:25:16 AMReport

  Remote screenshot

  Yes

• 
  Seralo on Mar. 9^th 2011 9:22:30 AMReport

  Javascript API documentation

  http://www.snapengage.com/faq#API

• 
  Jerome Breche on Mar. 7^th 2011 8:25:20 PMReport

  Proactive chat triggers

  Yes Unique proactive chat implementation engages with the visitor on behalf of an agent currently online.

• 
  Jerome Breche on Mar. 7^th 2011 8:20:55 PMReport

  Affiliate / Credit Program

  Yes 30% of 1st purchase and 10% of monthly subscription

• 
  Jerome Breche on Mar. 7^th 2011 8:19:09 PMReport

  Cobrowsing

  Yes

  Visual customization

  Yes using skin artwork starting with Businesss plan + whitelabel on Enterprise plan

  Trial and Prices

  • Free : 1 agent - 30 conversations per month
  • Basic : 1 agent - $19/month
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $289/month

  Native mobile application

  Yes (any Google Talk client or Skype)

  International support

  Yes 21 languages

  Custom extensions

  Yes Many integrations (Zendesk, Salesforce, Highrise and many more...)

• 
  Jerome Breche on Mar. 7^th 2011 8:15:24 PMReport

  Trial and Prices

  • Free : 1 agent - 30 conversations per month
  • Basic : 1 agent - 19$/month
  • Business : 4 agents - 49$/month
  • Enterprise : 8 agents - 129$/month
  • Premier : 15 agents - 289$/month

• 
  MaximeBaumard on Mar. 7^th 2011 2:35:18 PMReport

  Visitor Monitoring

  No

• 
  MaximeBaumard on Mar. 7^th 2011 1:39:27 PMReport

  Cobrowsing

  No

• 
  Vanina on Mar. 7^th 2011 1:28:09 PMReport

  International support

  Oui 19 langues

  Predefined responses

  Oui avec des raccourcis

  Custom extensions

  Oui Beaucoup d'integrations (Zendesk, Salesforce, etc)

  Native mobile application

  Oui (n'importe quel client Google Talk)

  Trial and Prices

  • Basique : 1 agent - 19$/mois
  • Business : 4 agents - 49$/mois
  • Enterprise : 8 agents - 129$/mois
  • Premier : 15 agents - 289$/mois

  Description

  SnapEngage est un service de chat en direct simple

• 
  Alain Mevellec on Mar. 7^th 2011 9:21:00 AMReport

  Native mobile application

  Yes (any Google Talk client)

• 
  Alain Mevellec on Mar. 7^th 2011 9:07:45 AMReport

  Custom extensions

  Yes Many integrations (Zendesk, Salesforce, etc)

• 
  Alain Mevellec on Mar. 7^th 2011 9:07:23 AMReport

  Mode

  Item

  Name

  SnapEngage

  Viewer

  Public

  Editor

  Public

  Category

  Webmaster

  Website

  http://www.snapengage.com/

  Description

  SnapEngage is a simple and streamlined live chat service.

  Trial and Prices

  • Basic : 1 agent - 19$/month
  • Business : 4 agents - 49$/month
  • Enterprise : 8 agents - 129$/month
  • Premier : 15 agents - 289$/month

  Chat statistics

  Yes

  Native mobile application

  Yes (Google talk)

  Conversation transcripts

  Yes

  Offline messages

  Yes

  Visual customization

  Yes

  Visitor details

  Yes

  Predefined responses

  Yes With shortcuts

  Multi-site

  Yes

  International support

  Yes 19 languages

  Multiple operators

  Yes

  Clickpath Tracker

  Yes

  Transfer to another operator

  Yes

  Custom extensions

  Yes Many integrations (Zendexk, Salesforce, etc)

  Proactive chat triggers

  Yes

  Twitter

  http://twitter.com/snapengage

  Blog

  http://blog.snapengage.com/

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