Link | VideoDesk | iAdvize | Zendesk |
---|---|---|---|
Like | Likes 10 | Likes 31 | Likes 1 |
Website | iadvize.com/en/ | zendesk.com | |
Release date | Sep. 1st 2012 | Jan. 8th 2010 | |
Description | VideoDesk was a livechat service, to find an
alternative: VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | |
Pricing | |||
Pilote | |||
Pricing | |||
Features | |||
Chat textuel | Yes | Yes | Yes |
Chat audio | Yes | ||
Chat video | |||
Co-navigation | Yes | ||
Partage de fichiers | |||
Video push | Yes Yes | ||
Démonstration de produits en vidéo | |||
Partage d'écran | |||
Ciblage des internautes | |||
Outils et options | |||
Multilingue | Yes | ||
Multi-Site Deployment | Yes | Yes | |
Statistics | Yes Statistiques détaillées pour découvrir dans quelle mesure l’utilisation de VideoDesk a impacté vos ventes, vos taux de conversions, votre panier moyen et tous les autres indicateurs de votre choix + Intégration à Google Analytics | Yes Statistiques temps réel. Marketing E-commerce : Taux de conversion, Panier moyen, CA après contact / Experience Client : Taux de satisfaction client, Taux de réponse, Coûts/contact | Yes |
Conversation transcripts | Yes | Yes Unlimited | Yes |
Predefined responses | Yes Canned messages gathered by language | Yes Canned responses plus smart answers that are automatically generated. | Yes |
Personnalisation de l'interface | Yes | ||
API | Yes Data flow API / UI API / Mobile chat SDK | Yes Free API | Yes |
SDK | Yes SDK Mobile | ||
Other | |||
Website | iadvize.com/en/ | zendesk.com | |
Avis clients | videodesk.com/... | ||
@iadvize | @zendesk | ||
facebook.com/... | facebook.com/... | ||
Last update | Oct. 23rd 2020 4:48:47 PM | Sep. 14th 2017 9:35:52 PM | Sep. 19th 2022 9:18:06 PM |