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ZohoDigsbyLibraryH3lpQuestionPointLibChat
Last updateFeb. 7th 2016 12:19:38 PMJun. 27th 2012 6:46:15 PMAug. 2nd 2012 6:27:38 PMJun. 28th 2012 2:50:14 PMAug. 2nd 2012 6:27:38 PM
Websitezoho.com/...digsby.comlibraryh3lp.comquestionpoint.orgspringshare.com/...
EmbeddableYes Widget - similar to meeboYes Widget - similar to meeboYes Widget (includes "float over" and "pop out" options)Yes WidgetYes Widget
Multiple UsersYes - Live Support OptionEach department/user would have to sign up for their own Digsby account.Yes (unlimited concurrent operators in all subscriptions)YesYes
PricingFreeFreepopulation-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available)Dependent on student population and package. (Participate in reference co-op?)Dependent on student population. (Waiting for quote.)
Help Guides & Instructional MaterialLive chat supportGetting Started guide and support forum. digsby.com/...Instructional videos and documentation. Guidelines for switching from Meebo available: libraryh3lp.com/... and blogspot.ca/...QuestionPoint Librarian training: questionpoint.org/...Webinars, instructional documentation and online training offered.
Chat transcriptsYes - Can be deletedYes - can be deletedYes - can be emailed to patron after chat - can be deletedYes - can be emailed to patron after chat - can be deletedYes - can be emailed to patron after chat - can be deleted
Privacy (Both staff and public)Staff may log on anonymously (i.e. "Ask a librarian"); Users are asked to submit names or aliases.Both staff and public can remain anonymous.Both staff and public can remain anonymous.Staff can remain anonymous. Library sets up how much information users must share to chat with staff.Both staff and public can remain anonymous.