 Link | Zoho | Digsby | LibraryH3lp | QuestionPoint | LibChat |
|---|---|---|---|---|---|
| Last update | Mar. 31st 2023 5:41:33 AM | Jun. 27th 2012 6:46:15 PM | Aug. 2nd 2012 6:27:38 PM | Jun. 28th 2012 2:50:14 PM | Aug. 2nd 2012 6:27:38 PM |
| Website | zoho.com/... | digsby.com | libraryh3lp.com | questionpoint.org | springshare.com/... |
| Embeddable | Yes Widget - similar to meebo | Yes Widget - similar to meebo | Yes Widget (includes "float over" and "pop out" options) | Yes Widget | Yes Widget |
| Multiple Users | Yes - Live Support Option | Each department/user would have to sign up for their own Digsby account. | Yes (unlimited concurrent operators in all subscriptions) | Yes | Yes |
| Pricing | Free | Free | population-based, starting at $180/yr 20,001 - 25,000 students: $540 US annually; 25,001 - 30,000students: $600 US annually (Free trial available) | Dependent on student population and package. (Participate in reference co-op?) | Dependent on student population. (Waiting for quote.) |
| Help Guides & Instructional Material | Live chat support | Getting Started guide and support forum. digsby.com/... | Instructional videos and documentation. Guidelines for switching from Meebo available: libraryh3lp.com/... and blogspot.ca/... | QuestionPoint Librarian training: questionpoint.org/... | Webinars, instructional documentation and online training offered. |
| Chat transcripts | Yes - Can be deleted | Yes - can be deleted | Yes - can be emailed to patron after chat - can be deleted | Yes - can be emailed to patron after chat - can be deleted | Yes - can be emailed to patron after chat - can be deleted |
| Privacy (Both staff and public) | Staff may log on anonymously (i.e. "Ask a librarian"); Users are asked to submit names or aliases. | Both staff and public can remain anonymous. | Both staff and public can remain anonymous. | Staff can remain anonymous. Library sets up how much information users must share to chat with staff. | Both staff and public can remain anonymous. |