 Link | Zendesk | Vision Helpdesk | FreshDesk |
|---|---|---|---|
| Website | zendesk.com | visionhelpdesk.com | freshdesk.com |
| Launch date | Jan. 1st 2007 | ||
| Creator | Vision Helpdesk | ||
| License | Proprietary | ||
| Implementation language(s) | PHP, AJAX | ||
| Back end | MySQL | ||
| SaaS | Yes | Yes | |
| On Premise Version | No | Yes | |
| Free plan | Yes 30 days free trial | ||
| Starting price | $ 20 /y/agent max 3 | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | $ 180 /y/agent |
| Price | $ 288 /y/agent | $ 300 /y/agent | |
| Description | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | ||
| Image |  |  | |
| Overall rating | 5.0/5 1 rating | 3.5/5 2 ratings | 5.0/5 1 rating |
| Video | zendesk.com/... | ||
| Like | Likes 1 | Likes 5 | Likes 0 |
| API | Yes | Yes | |
| facebook.com/... | facebook.com/... | ||
| @zendesk | @visionhelpdesk | ||
| Social Networks Integration | Yes | Yes facebook,twitter,google | |
| Trial and Prices |
| ||
| Chat statistics | Yes | Yes | |
| Native mobile application | Yes | Yes | |
| Conversation transcripts | Yes | Yes | |
| Offline messages | Yes | Yes | |
| Visual customization | Yes | Yes | |
| Predefined responses | Yes | Yes | |
| Multi-site | Yes | Yes | |
| Visitor details | Yes | Yes | |
| International support | Yes | Yes | |
| Multiple operators | Yes | Yes | |
| Transfer to another operator | Yes | Yes | |
| Custom extensions | Yes | Yes | |
| Mobile support | Yes | Yes | |
| Free version | - Trial 30d | - Free License for Non Profit Organization | Yes 3 agents free |
| Multi-language | Yes | Yes | Yes 15 lang. |
| Cobrowsing | Yes | Yes | |
| Visitor Monitoring | Yes | Yes | |
| Affiliate / Credit Program | Yes | Yes | |
| Pricing | $8/per agent | ||
| Sent emails | Yes | Yes | |
| Calendar | Yes | Yes | |
| Multi-Site Deployment | Yes | Yes | |
| Video chat | Yes | No | |
| WYSIWYG | Yes | Yes | |
| Alerts / Escalation | - | Yes | |
| Compatible SSL | Yes | Yes | - possible but not default |
| Web-based Application | Yes | Yes | |
| Desktop Applications | Yes | - Web Based | |
| Phone Support | - price 3 | Yes | No manual |
| Email Support | - price 2 only | Yes | Yes |
| Service Level Agreement (SLA) | Yes | Yes | |
| Social Network Integration | Yes | Yes | |
| Personnalisation de l'interface | Yes | Yes | |
| Group User Controls | - price max | Yes | Yes |
| Custom Fields | Yes | Yes | |
| Web | Yes | Yes | Yes |
| Email Parsing | Yes | Yes | |
| Multi-Language Staff and Client Portals | Yes | Yes | |
| Two-Way Email Parsing | Yes | Yes | |
| Ticket Billing | No | Yes | |
| Multiple Company Support | No | Yes | |
| Multiple Product Support | No | Yes | |
| WorkFlow | No | Yes | |
| Automation | Yes | Yes | |
| SMS Alerts | Yes | Yes | |
| Ticket Views | Yes | Yes | |
| WHMCS Integration | Yes | Yes | |
| Satellite Feature | No | Yes | |
| Client Management | Yes | Yes | |
| 3rd Party Integration and Hooks | No | Yes | |
| Custom Reporting | No | Yes | |
| Ticket Pinning | No | Yes | |
| LDAP/AD integration | Yes | Yes | No |
| networkedhelpdesk.org | Yes | ||
| Price Advanced | $ 1,200 /y/agent | $ 480 /y/agent | |
| Statistics | Yes | Yes |