Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com
Live2Support is an awesome live chat software for websites
I am going with Zopim for my chat platform as well. Excellent features and a great team cumult.com
In terms of backoffice support - the best choice available.
Without any doubt the only service that manages to both have advanced features and user friendly interface.
I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.
I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department