Bornevia vs Zopim
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Nombre | Bornevia | Zendesk Chat |
|---|---|---|
| Imagen |  |  |
| Sitio web | bornevia.com | zendesk.com/... |
| Descripción | Bornevia brings all your customer service live chat, email, SMS, and social media conversations in one simple helpdesk platform. Save more time to deliver more amazing and personal support. Live chat with Personalization, triggers, department, multi-agent chat, and Group chat | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Vídeo |  |  |
| Período de prueba gratuito | Sí 17 days | Sí 14 days |
| Pricing plans | Pay only based on support channels. Starting from $3 to $20.
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| Launch date | ||
| Características | ||
| Web-based Application | Sí | Sí |
| IM (Google Talk, Jabber...) integration | - | |
| Desktop Applications | - Through IM clients | |
| Native mobile application | Sí Android | No |
| Works for customers on mobile devices? | Sí Stay on the page | Sí Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Sí | Sí |
| Multi-site | Sí Unlimited | Sí |
| Multiple operators | Sí Multi agent chat | Sí |
| Conversation transcripts | Sí Integrated with your email, facebook, and twitter | Sí |
| Offline messages | Sí Auto responder available and set your own business hours | Sí |
| Cobrowsing | No | |
| Visual customization | Sí | Sí |
| Visitor details | Sí | Sí |
| Predefined responses | Sí | Sí |
| International support | Sí | Sí |
| Clickpath Tracker | No | |
| Transfer to another operator | Sí | Sí |
| Custom extensions | Sí Email, Twitter, Facebook, and API | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) |
| Proactive chat triggers | Sí | |
| Visitor Monitoring | Sí | |
| Video chat | No | No |
| Remote screenshot | No | No |
| API | Sí | Sí |
| Social Networks | ||
| Me gusta | Le gusta 1 | Le gusta 45 |
| Sitio web | bornevia.com | zendesk.com/... |
| @Bornevia | @zendesk | |
| facebook.com/... | facebook.com/... | |
| Enlace | Bornevia | Zendesk Chat |
| Extracto | ||
| Blog | zopim.com | |
| Screenshot |  |  |
| Trial and Prices | 17 days trial
Unlock Live chat with unlimited agent, personalization, triggers, department, and group chat
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| Affiliate / Credit Program | Sí Affiliate Available | Sí Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life |
| Javascript API documentation | zopim.com | |
| White Label solution | - | No |
| Live chat widget |  |  |
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