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Enlace | Vision Helpdesk | Kayako SupportSuite | HelpSumo |
|---|---|---|---|
| Actualizado | 2021-12-27 11:28:53 | 2016-02-15 17:05:10 | 2016-08-25 11:31:56 |
| Sitio web | visionhelpdesk.com | kayako.com | helpsumo.com |
| Marca global | 3.5/5 2 Calificaciones | 1.0/5 1 Valoración | sin puntuaciones |
| Launch date | 2007-01-01 | 2001 | |
| API | Sí | Sí | |
| facebook.com/... | facebook.com/... | facebook.com/... | |
| @visionhelpdesk | @kayako | @Help_Sumo | |
| Creator | Vision Helpdesk | Kayako | HelpSumo |
| Implementation language(s) | PHP, AJAX | PHP | PHP |
| Back end | MySQL | MySQL | MySQL |
| Trial and Prices |
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| Chat statistics | Sí | No | |
| Native mobile application | Sí | No | |
| Conversation transcripts | Sí | Sí | |
| Offline messages | Sí | Sí | |
| Visual customization | Sí | Sí | |
| Predefined responses | Sí | Sí | |
| Multi-site | Sí | Sí | |
| Visitor details | Sí | Sí | |
| International support | Sí | Sí | |
| Multiple operators | Sí | Sí | |
| Clickpath Tracker | No | Sí | |
| Transfer to another operator | Sí | Sí | |
| Custom extensions | Sí | No | |
| Proactive chat triggers | Sí | Sí | |
| Cobrowsing | Sí | No | |
| Visitor Monitoring | Sí | Sí | |
| Affiliate / Credit Program | Sí | No | |
| Remote screenshot | Sí | Sí | |
| Calendario | Sí | Sí | |
| Video chat | No | No | |
| WYSIWYG | Sí | Sí | |
| Alerts / Escalation | Sí | Sí | |
| Web-based Application | Sí | No | |
| Desktop Applications | - Web Based | Sí | |
| Service Level Agreement (SLA) | Sí | Sí | |
| Pricing plans | $12/month per agent | $24 / agent / month | $ 14.99/month |
| Social Network Integration | Sí | - | |
| Custom Fields | Sí | Sí | |
| Self Help / KB / Forums | Sí | Sí | |
| Email Parsing | Sí | Sí | |
| Multi-Language Staff and Client Portals | Sí | Sí | |
| Two-Way Email Parsing | Sí | Sí | |
| Ticket Billing | Sí | No | |
| Multiple Company Support | Sí | No | |
| Multiple Product Support | Sí | - | |
| WorkFlow | Sí | Sí | |
| Automation | Sí | Sí | |
| SMS Alerts | Sí | Sí | |
| Ticket Views | Sí | Sí | |
| WHMCS Integration | Sí | - | |
| Satellite Feature | Sí | No | |
| Client Management | Sí | Sí | |
| 3rd Party Integration and Hooks | Sí | Sí | |
| Custom Reporting | Sí | Sí | |
| Ticket Pinning | Sí | No | |
| Descripción | Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software. | Help Sumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services. | |
| Imagen |  |  | |
| Me gusta | Le gusta 5 | Le gusta 1 | Le gusta 0 |
| Starting price | $ 8 per mo for On-Premises and 12 USD per mo SaaS License | ||
| Free plan | Sí 30 days free trial | Sí | |
| SaaS | Sí | ||
| On Premise Version | Sí |
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Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software