Livechat solutions 2016
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Compare ArcChat.com vs LetsSyncro vs LiveChat vs WebsiteAlive vs Olark
Compare ArcChat.com vs LetsSyncro vs LiveChat vs WebsiteAlive vs Olark
Imagen |  ArcChat.com |  LetsSyncro |  LiveChat |  WebsiteAlive |  Olark |
|---|---|---|---|---|---|
| Me gusta | Le gusta 4 | Le gusta 1 | Le gusta 51 | Le gusta 0 | Le gusta 13 |
| Sitio web | letssyncro.com | livechatinc.com/... | websitealive.com | olark.com | |
| Descripción | ArcChat.com was a Live chat for small business. | LetsSyncro goes beyond Live Chat companies offering a completely new guided shopping experience which combines text, voice and images. With LetsSyncro you can Live Chat with your Online Customers and show them visually your products and services. LetsSyncro adds image and voice interaction to conventional Live Chat software | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Alive Chat is the easy Live Chat solution for your website. Visitors can immediately chat with someone at your company who can answer all their questions, all in real time. | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. |
| Vídeo | vimeo.com/... |  |  | ||
| Trial and Prices |
|
| 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... |
| All paid plans come with 14 day free trial.
|
| Launch date | 2015 | 2002-06-25 | 2009-08-01 | ||
| Características | |||||
| Web-based Application | Sí Simplified UI for small business | Sí | Sí Compatible with all up-to-date browsers. | No | Sí |
| Desktop Applications | Sí | Sí Desktop apps for Windows and Mac OS X. | Sí | Sí through IM clients | |
| Native mobile application | Sí Free for Android. iOS coming 2016. | Sí | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí | No No native app, but any Jabber/XMPP app will work |
| Works for customers on mobile devices? | Sí Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Sí | Sí Optimized for mobile devices does not require Flash to work. | Sí | |
| Chat statistics | Sí | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí | Sí | |
| Multi-site | Sí Unlimited | Sí Available on the Pro and Enterprise Plan | Sí There's no limit. One account can be used to manage multiple websites. | Sí | Sí |
| Multiple operators | Sí 10 operators per site for same price | Sí | Sí Every user can have their own account. Different agent roles available. | Sí | Sí |
| Conversation transcripts | Sí All, missed or none. Also available in Dashboard | Sí | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí | Sí |
| Offline messages | Sí | Sí | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí Messages sent to an email address(es) or into a CRM. |
| Cobrowsing | Sí You can see where user is navigating | Sí It has a technology which is similar to cobrowsing but less intrusive | Sí With the use of a 3rd party application. | No | Sí push webpages |
| Visual customization | Sí 75+ options & 1-click palettes | Sí | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí | Sí use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee |
| Visitor details | Sí | Sí | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí | Sí Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users |
| Predefined responses | Sí | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí | Sí Using 3rd Party Macros | |
| International support | Sí 1 click translation to multi languages or custom translation | Sí | Sí 40+ languages available. | Sí | Sí |
| Clickpath Tracker | Sí | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | No | Sí | |
| Transfer to another operator | Sí Operators see conversations and can join/leave at any moment | Sí | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí | Sí type !transfer command to transfer to all available operators, transcript link shows to new operator |
| Custom extensions | No We've noticed it only brings more distraction for our clients. | Sí | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí | Sí Extensible API (JavaScript plugin architecture) http://www.olark.com/docs |
| Proactive chat triggers | Sí Simple to understand "Auto actions" When... Then... | Sí | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí | Sí Fully customizable rule-based triggers |
| Visitor Monitoring | Sí Can see who and where are browsing right now | Sí | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí | Sí List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. |
| Video chat | No | No | No | No | No |
| Remote screenshot | No | Sí It has a unique remote desktop which allow website owners to interact with the visitors in the same images | Sí With the use of a 3rd party application. | No | No |
| API | No We've noticed it only brings more distraction. | - | Sí Open API | No | Sí http://www.olark.com/docs |
| Nombre | ArcChat.com | LetsSyncro | LiveChat | WebsiteAlive | Olark |
| Social Networks | |||||
| Sitio web | letssyncro.com | livechatinc.com/... | websitealive.com | olark.com | |
| @letssyncro | @LiveChat | @olark | |||
| facebook.com/... | facebook.com/... | facebook.com/... |
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