@David Gaian
The comparison chart has been updated regularly, the content keeps evolving. Several contributors including service providers, themselves, make updates. You can click on the date below the title to check out the history.
For example notable changes have been made for SnapEngage on 2012-03-26:
socialcompare.com/...
If you find errors please contribute to keep the content up to date.
Last comment was over a year ago and this (great!, thanks) comparison chart is itself much older than that. Question: is this the most current and definitive comparison analysis of LIVE CHAT solutions??
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I am going with Zopim for my chat platform as well. Excellent features and a great team cumult.com
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I like p3chat - no flash, no popup, easy to use and nice
In terms of backoffice support - the best choice available.
Without any doubt the only service that manages to both have advanced features and user friendly interface.
I like the complete dashboard with useful tools like shortcut answers. I don't like that it's in flash. I would love that they use status instead of messages like olark to notify user presence in IM mode.
Thoughtful comparison. I did find it od that the only Real-Talk service not using a IM chat boz on their window was iAdvize. They were also the only one not offering a free use account for small developers and bloggers who want to test their offerings.
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