All live chats comparison

Business > Enterprises > Livechat
3
2016-06-08 09:20:37
Compare ArcChat.com vs Zopim vs Olark vs livechat vs LivePerson vs Live2Support vs HeyBubble vs Kayako SupportSuite
ArcChat.comZopimOlarklivechatLivePersonLive2SupportHeyBubbleKayako SupportSuiteCrisp
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Websitehttp://arcchat.com/http://www.zopim.com/http://www.olark.com/http://www.liveperson.com/http://www.live2support.comhttps://www.heybubble.comhttp://www.kayako.com/https://crisp.im
DescriptionLive chat for small business. Very clean UI. No unnecessary options.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Free trial periodYes 14 daysYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 14 days free trialYes 15 days free trialYes 14 Days, and Freemium packageYes
Pricing plans
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
$24 / agent / monthFree
Launch date20152009-08-012003-11-072013-01-0120012015-11-01
Features
Web-based ApplicationYes Simplified UI for small businessYesYesYesYes HTML 5 SupportiveYes Full HTML5 and Javascript Web applicationNoYes Responsive
IM (Google Talk, Jabber...) integration-Yes GTalkYes All Jabber compatible IMs and a very unique Skype integration
Desktop Applications- Through IM clientsYes through IM clientsYesYes Windows, Mac OS and IM ClientsYes Using Instant Messaging systemsYesYes
Native mobile applicationYes Free for Android. iOS coming 2016.NoNo No native app, but any Jabber/XMPP app will workYes for visitorsYes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.Yes Any Skype or Jabber compatible mobile appNoYes iOS, Android
Works for customers on mobile devices?Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Works on some mobile devices. HTML5 dashboardYesYesYes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.Yes YesYes
Chat statisticsYesYesYesYes Chat Transcripts is saved and can be accessible anytime.Yes Amazing statistics and reportsNoYes
Multi-siteYes UnlimitedYesYesYesYes Custom Plan AvailableYes UnlimitedYesYes Unlimited
Multiple operatorsYes 10 operators per site for same priceYesYesYesYesYes Yes, For PRO and ADVANCED packages onlyYesYes Unlimited
Conversation transcriptsYes All, missed or none. Also available in DashboardYesYesYesYes Saved on server and can be accessed from any time at any place.Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYesYes
Offline messagesYesYesYes Messages sent to an email address(es) or into a CRM.YesYesYes Sent to email addressYesYes E-mail can be replied
CobrowsingYes You can see where user is navigatingNoYes push webpagesYesYes Push WebpagesNoNo-
Visual customizationYes 75+ options & 1-click palettesYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYesYes Several themes and text customization + multiple action buttons and your company logoYesYes
Visitor detailsYesYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User TimeYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...YesYes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYesYes Using 3rd Party MacrosYesYesYes Shortcuts using # symbol in the chatYes- Soon
International supportYes 1 click translation to multi languages or custom translationYesYesYesYes Multilingual OptionYesYesYes 25 languages
Clickpath TrackerYesNoYesYesYesYes Every pages, from referrer to current page with associated time spentYesYes Real-time
Transfer to another operatorYes Operators see conversations and can join/leave at any momentYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Chat and Chat history is transferable to Agent, Group, with visitors detail.Yes To a specific operator, a group of operator or the first available operatorYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsNo We've noticed it only brings more distraction for our clients.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYesYes Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.Yes APINoYes
Proactive chat triggersYes Simple to understand "Auto actions" When... Then...YesYes Fully customizable rule-based triggersYesYes Fully CustomizableYes By time spentYesYes
Visitor MonitoringYes Can see who and where are browsing right nowYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYesYesYesYes
Video chatNoNoNoYesNo Not NecessaryNoNo- Soon
Remote screenshotNoNoNoYesYesNoYes- Soon
APINo We've noticed it only brings more distraction.YesYes http://www.olark.com/docsYes for visitor customization, agents...YesYesYesYes Api Javascript, REST
Social Networks
Like 4 45 9 0 0 11 31 0 6
Websitehttp://arcchat.com/http://www.zopim.com/http://www.olark.com/http://www.liveperson.com/http://www.live2support.comhttps://www.heybubble.comhttp://www.kayako.com/https://crisp.im
Twitterhttp://twitter.com/zopimhttp://www.twitter.com/olarkhttp://twitter.com/livepersonhttp://twitter.com/live2supporthttps://twitter.com/HeyBubbleInchttp://www.twitter.com/kayakohttps://twitter.com/crispchat
Facebookhttps://www.facebook.com/olarkchathttp://www.facebook.com/LivePersonInchttp://www.facebook.com/Live2supporthttps://www.facebook.com/heybubblehttp://www.facebook.com/kayakohttps://www.facebook.com/crispchat
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  • 2016-02-22 17:08:31
    2016-06-08 09:20:37
  • Livechat
    English
  • Compare ArcChat.com vs Zopim vs Olark vs livechat vs LivePerson vs Live2Support vs HeyBubble vs Kayako SupportSuite
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    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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Comments

  • voted for Zopim (Like)
    Posted 2016-09-26 12:13:24 by Marie-Luise Berrang
  • voted for HeyBubble (Like)
    Posted 2016-09-26 12:13:00 by Marie-Luise Berrang
  • voted for Olark (Like)
    Posted 2016-09-26 12:12:36 by Marie-Luise Berrang
  • voted for Crisp (Like)
    Un super service et gratuit en plus !
    Français Posted 2016-05-14 12:10:53 by Hugo Mro
  • voted for Crisp (Like)
    This service is free. It works well. Crisp is my favorite chat system. I recommend startupers to use it and to reduce their costs.
    Français Posted 2016-05-12 04:40:04 by Julien Le Coupanec
  • voted for Crisp (Like)
    Super service, je recommande !
    Français Posted 2016-05-11 23:05:15 by Anthony Riera
  • voted for Crisp (Like)
    Posted 2016-05-11 19:16:16 by Valerian Saliou
  • voted for Crisp (Like)
    Posted 2016-05-11 18:45:50 by Marc Lefèvre
  • voted for Crisp (Like)
    Posted 2016-05-09 21:30:52 by Baptiste Jamin
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:40:35 by Nosira
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:39:57 by Nosira
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:17:12 by gerbora
  • voted for this Comparison (Like)
    Posted 2016-02-22 17:10:33 by b527856
  • voted for ArcChat.com (Like)
    Posted 2016-02-22 17:04:47 by b527856
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 18:56:03 by NewsFlow
  • suggested on HeyBubble to set Pricing plans to Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
    Posted 2016-02-15 18:32:03 by gerbora
  • voted for ArcChat.com (Like)
    Posted 2016-02-15 16:53:26 by gerbora
  • voted for HeyBubble (Like)
    Posted 2016-01-12 00:40:00 by Jennifer Franca-Weatherall
  • commented on Live2Support
    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.
    Posted 2015-10-03 14:26:02 by cloygorge
  • voted for HeyBubble (Like)
    very easy to use...the skype on mobile app makes life so easy
    Posted 2015-09-14 16:08:51 by amindamyar
  • voted for HeyBubble (Like)
    Posted 2015-08-17 20:02:27 by YA
  • commented on Live2Support
    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.
    Posted 2015-08-17 12:51:19 by Candy Ben
  • voted for HeyBubble (Like)
    Easy to install and easy to use. Is capable to be integrated with Skype which is a fantastic feature!
    Posted 2015-08-14 20:33:58 by Stephanie Medeiros
  • voted for HeyBubble (Like)
    Really easy to use and intuitive. Very practical.
    Posted 2015-08-14 18:09:56 by Ord
  • voted for HeyBubble (Like)
    Really excellent product. Since my company started using HeyBubble, chats with real prospects have increased dramatically. Also our telemarketing team is able to be more proactive by engaging directly with with visitors showing an active interest (by length of time on site, number of pages visited, etc.). They say 90% of the time they proactively trigger a chat, they are responded to. Excellent
    Posted 2015-08-13 22:39:31 by duck
  • voted for HeyBubble (Like)
    Very easy to use, great product !
    Posted 2015-08-13 14:56:12 by Isabelle Villeneuve
  • voted for HeyBubble (Like)
    Using HeyBubble really adds values to the service we are offering for our clients. It is easy to use and we clearly see results!
    Posted 2015-08-13 14:19:50 by jff
  • voted for HeyBubble (Like)
    Great product. I like the Skype integration
    Posted 2015-08-12 23:18:35 by Jay
  • voted for HeyBubble (Like)
    Posted 2015-08-12 14:10:06 by nesnesnes
  • voted for HeyBubble (Like)
    Posted 2015-08-11 23:19:55 by MAG
  • voted for HeyBubble (Like)
    Hey Bubble is so easy to use and works great on mobile and even in Skype!!!!
    Posted 2015-08-11 23:19:23 by Scott Armstrong
  • voted for HeyBubble (Like)
    Try HeyBubble. It's a great tool.
    Posted 2015-08-04 00:23:22 by Jeff32
  • commented on Live2Support
    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.
    Posted 2015-07-30 12:25:27 by Candy Ben
  • commented on Live2Support
    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service
    Posted 2015-07-16 11:56:42 by Candy Ben
  • commented on Live2Support
    Audrina Joy
    Posted 2015-07-16 11:48:17 by Candy Ben
  • commented on Live2Support
    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.
    Posted 2015-06-24 11:17:51 by Jeniffer Maben
  • commented on Live2Support
    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.
    Posted 2015-05-29 10:25:35 by Candy Ben
  • commented on Live2Support
    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.
    Posted 2015-05-27 10:29:43 by Allen White
  • Posted 2015-05-14 16:12:02 by Szymon Ozimek
  • voted for Zopim (Like)
    Posted 2015-02-24 09:38:27 by La Cho
  • voted for Zopim (Like)
    Easy to set up, just great
    Posted 2015-02-09 14:42:55 by Mercedes Elizabeth Barbuti Packer
  • voted for HeyBubble (Like)
    Posted 2014-03-26 22:52:06 by David Amsallem
  • suggested on HeyBubble to set Pricing plans to - Forever Free plan - PRO plan starts at $15 per month - ADVANCED plan starts at $23 per month
    Posted 2014-02-18 22:48:13 by David Amsallem
  • suggested on HeyBubble to set Free trial period to yes 14 days
    Posted 2014-02-18 22:47:31 by David Amsallem
  • suggested on HeyBubble to set Proactive chat triggers to yes By time spent on pages and domains
    Posted 2013-12-12 16:34:21 by JohnM5
  • voted for Zopim (Like)
    Testé sur un site web Joomla et ça fonctionne bien. Nous avons utilisé la version gratuite. Nous allons migrer vers la version payante lorsque notre site web sera plus populaire, c'est sûr! Merci Zopim pour ce bon service. Steve
    Français Posted 2013-09-25 16:24:15 by Steve Gosselin
  • voted for HeyBubble (Like)
    I use http://www.heybubble.com and I am very satisfied ! So easy to use every day for our customer service and very useful tool to develop our business ! Thank you Hey Bubble !
    Posted 2013-07-26 22:45:19 by Tech1
  • voted for Olark (Like)
    Posted 2013-07-24 23:32:36 by A l'anis
  • voted for HeyBubble (Like)
    J'ai telechargé HeyBubble pour mon entreprise, pas d'installation necessaire, 100% Gratuit pour ceux qui s'inscrive sous la version beta, 100% efficace. Je recommande vivement.
    Français Posted 2013-06-27 20:55:27 by Thibault Corby
  • voted for Zopim (Like)
    nice design, reasonable prices. Using it actively on http://www.aaavitamins.com
    Posted 2013-06-26 07:50:51 by AllenF
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