|Description||Live chat for small business. Very clean UI. No unnecessary options.|
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.
Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
|Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
|Free trial period||Yes 14 days||Yes 14 days||Yes Free plan, & all paid plans have 14 days free trial||Yes 14 days free trial||Yes 15 days free trial||Yes 14 Days, and Freemium package||Yes|
You can pick a plan according to your requirement. Custom plan
is also available.
|$24 / agent / month||Free|
|IM (Google Talk, Jabber...) integration||-||Yes GTalk||Yes All Jabber compatible IMs and a very unique Skype integration|
|Desktop Applications||- Through IM clients||Yes through IM clients||Yes||Yes Windows, Mac OS and IM Clients||Yes Using Instant Messaging systems||Yes||Yes|
|Native mobile application||Yes Free for Android. iOS coming 2016.||No||No No native app, but any Jabber/XMPP app will work||Yes for visitors||Yes IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.||Yes Any Skype or Jabber compatible mobile app||No||Yes iOS, Android|
|Works for customers on mobile devices?||Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes||Yes Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.||Yes Yes||Yes|
|Chat statistics||Yes||Yes||Yes||Yes Chat Transcripts is saved and can be accessible anytime.||Yes Amazing statistics and reports||No||Yes|
|Multi-site||Yes Unlimited||Yes||Yes||Yes||Yes Custom Plan Available||Yes Unlimited||Yes||Yes Unlimited|
|Multiple operators||Yes 10 operators per site for same price||Yes||Yes||Yes||Yes||Yes Yes, For PRO and ADVANCED packages only||Yes||Yes Unlimited|
|Conversation transcripts||Yes All, missed or none. Also available in Dashboard||Yes||Yes||Yes||Yes Saved on server and can be accessed from any time at any place.||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes||Yes|
|Offline messages||Yes||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes Sent to email address||Yes||Yes E-mail can be replied|
|Cobrowsing||Yes You can see where user is navigating||No||Yes push webpages||Yes||Yes Push Webpages||No||No||-|
|Visual customization||Yes 75+ options & 1-click palettes||Yes||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes||Yes||Yes Several themes and text customization + multiple action buttons and your company logo||Yes||Yes|
|Visitor details||Yes||Yes||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes||Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes||Yes See chat users types in real-time, country, town, social networks, etc|
|Predefined responses||Yes||Yes Using 3rd Party Macros||Yes||Yes||Yes Shortcuts using # symbol in the chat||Yes||- Soon|
|International support||Yes 1 click translation to multi languages or custom translation||Yes||Yes||Yes||Yes Multilingual Option||Yes||Yes||Yes 25 languages|
|Clickpath Tracker||Yes||No||Yes||Yes||Yes||Yes Every pages, from referrer to current page with associated time spent||Yes||Yes Real-time|
|Transfer to another operator||Yes Operators see conversations and can join/leave at any moment||Yes||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes Chat and Chat history is transferable to Agent, Group, with visitors detail.||Yes To a specific operator, a group of operator or the first available operator||Yes||Yes Shared inbox between operators. What you see is what your team see|
|Proactive chat triggers||Yes Simple to understand "Auto actions" When... Then...||Yes||Yes Fully customizable rule-based triggers||Yes||Yes Fully Customizable||Yes By time spent||Yes||Yes|
|Visitor Monitoring||Yes Can see who and where are browsing right now||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes||Yes||Yes||Yes||Yes|
|Video chat||No||No||No||Yes||No Not Necessary||No||No||- Soon|
|Remote screenshot||No||No||No||Yes||Yes||No||Yes||- Soon|
|Live chat widget|
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