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All live chats comparison

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Compare ArcChat.com vs Zopim vs Olark vs livechat vs LivePerson vs Live2Support vs HeyBubble vs Kayako SupportSuite

Nom
livechatZendesk ChatOlarkLivePersonLive2SupportHeyBubbleKayako SupportSuiteCrisp
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Site weblivechatinc.comzendesk.com/...olark.comliveperson.comlive2support.comheybubble.comkayako.comcrisp.chat
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Zopim est une widget de chat en ligne, qui s’intègre à votre site pour permettre de répondre en direct aux questions des visiteurs du site (potentiellement des clients si vous avez une boutique en ligne (site ecommerce)).

Un suivi en temps réel permet de rapidement voir les visiteurs du site, d’où ils viennent, ce qu'ils visitent...etc.

Voici un comparatif détaillé des solutions de chat professionnel à installer sur votre site web: compare-live-chat-support-software-help

Olark s'intégre à vos outils, pour permettre de se concentrer sur la vente et le support client. Olark permet de rapidement voir toutes l’activité de votre site d'un coup d'oeil. On peut soit attendre que les visiteurs contact l’équipe de support, soit directement interpeller ses visiteurs pour leur venir en aide.

Olark peut s'utiliser depuis votre client de messagerie instantanée habituel ou bien vous pouvez l'utiliser depuis un téléphone mobile (iPhone, Android, Blackberry)

LivePerson permet aux entreprises de directement faire du chat avec ses prospects et clients. LivePerson rassemble un large ensemble de données client et business, incluant des données d'historiques, de comportement, opérationnelles et des données tierces afin de mieux comprendre les visiteurs du site. Le logiciel de chat LivePerson inclut des statistiques en temps réél pour mieux comprendre les besoins des clients et les objectifs de l'entreprise.

Live2support live chat service helps to build loyalty, drive online sales, stimulate ecommerce, and improve order values by extending a helpful human presence. It also augments operational efficiency for real time customer support with its special features and services adaptable to today’s fast-paced world. In fact it has emerged as a go-to solution for personalized, human interactions to create meaningful connections at a fraction of the cost of other popular means.
It is a hosted service don’t need any software downloads and integrates seamlessly with multiple platforms. Live2Support extensive intelligence capabilities examine website visitor behavior through highly accurate and reliable real-time customer data to reactively or proactively deliver chat invitation to the right customer ensuring timely interventions. The analytics graph in dashboard helps to track website traffic, chat transcripts and other valuable statistical information over time in addition to its comprehensive real-time reporting system. It provides automatic defined rule based chat distribution, hands-on assistance with co-browsing and snapshot features. Its visitor chat window offer ultimate flexibility, customizability and total compatibility with responses your website.
Live2support also provide personalized deployment services, with a committed success manager,24/7 online support ,multiple location backup with multiple layered data privacy and security in the cloud .Live2support value priced package start at $9.99/month for a single operator login with unlimited chats and website visitor monitoring facility. We offer a no-obligation 15-day free trial for our Silver Package. We also offer hefty discounts for long-term usage in advance quarterly and annual payment.

HeyBubble est un service de tchat, idéal pour vos sites Internet: La petite fenêtre de tchat qui s’installe sur votre site vous permettra de discuter avec vos visiteurs et clients, de répondre en direct à leurs questions et de créer de véritables relations avec eux. Ils peuvent en effet s’adresser à un véritable interlocuteur lorsqu’ils le souhaitent, et apprécient d’autant plus ce service personnalisé qui augmente les ventes en empêchant les clients hésitant de s’en aller chez la concurrence.

HeyBubble vous fournit des analyses complètes et précises sur l’activité de votre site en temps réel, vous permettant de repérer les différentes catégories de clients et de lecteurs, ceux qui ont besoin d’assistance ou de conseils et d’établir alors la meilleure stratégie pour les aider et les fidéliser. L’impact sur les ventes est quasi immédiat !

HeyBubble est également compatible avec les systèmes de messagerie instantanée usuels tels que Skype, iChat, Adium, et vous laisse la possibilité de traquer et communiquer avec les visiteurs de votre site internet depuis vos appareils mobiles iOS, Android, Blackberry…
Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
Période d'essai gratuiteOui 30 days, no credit card required.Oui 14 daysOui Free plan, & all paid plans have 14 days free trialOui 14 days free trialOui 15 days free trialOui 14 Jours Gratuits, et plan "Freemium" gratuit sans engagement de duréeOui 14 jours d'essai
Tarifs
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: livechatinc.com/...

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • $29/month per seat

Save 35% with a 2 year commitment.

You can pick a plan according to your requirement. Custom plan is also available.

  • Bronze Plan: $9.99/month (1 operator)
  • Silver Plan: $19.95/month (1+1 operators)
  • Gold Plan: $39.95/month (2+1 operators)
  • Additional per Operator: $13/month
- 14 Jours d'Essai Gratuit

- Plan "START-UP" Gratuit (sans engagement)

- Plan "PRO" (15$ par mois par accès opérateur)

- Plan "ADVANCED" (23$ par mois par accès opérateur)
$24 / agent / month
  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
Date de lancement25 jun. 2002 1 aoû. 2009 7 nov. 2003 1 jan. 2013 20011 nov. 2015
Fonctionnalités
Application WebOui Compatible with all up-to-date browsers.OuiOuiOuiOui HTML 5 SupportiveOui Oui, HTML5 et Javascript Web applicationNonOui Responsive
IM (Google Talk, Jabber...) integrationNon LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-Oui GTalkOui HeyBubble s'intègre avec tous les systèmes de messagerie instantanée usuels (Jabber) ainsi qu'un intégration unique avec SKYPEOui Slack
Applications bureau (desktop)Oui Desktop apps for Windows and Mac OS X.- Through IM clientsOui through IM clientsOuiOui Windows, Mac OS and IM ClientsOui Par l'intermédiaire de Skype ou d'autres systèmes de messagerie ayant un application "desktop"OuiOui
Support MobileOui Mobile applications for iPad, iPhone, and Android devices.NonNon No native app, but any Jabber/XMPP app will workOui for visitorsOui IM Client Gtalk, iPhone, iPad, Android mobile and Tablet.Oui Oui, par l'intermédiaire de Jabber (XMPP) et SkypeNonOui iOS, Android
Fonctionne pour les utilisateurs sur mobile ?Oui Optimized for mobile devices does not require Flash to work.Oui Works on some mobile devices. HTML5 dashboardOuiOuiOui Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser.Oui OuiOui
Statistiques du chatOui Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).OuiOuiOuiOui Chat Transcripts is saved and can be accessible anytime.Oui Reporting très complet, de nombreuses statistiques pour améliorer l'efficacité du chat au jour le jourNonOui
Multi-siteOui There's no limit. One account can be used to manage multiple websites.OuiOuiOuiOui Custom Plan AvailableOui IllimitéOuiOui
Opérateurs multiplesOui Every user can have their own account. Different agent roles available.OuiOuiOuiOuiOui OUI, pour les plan "PRO" et "ADVANCED"OuiOui Unlimited
Transcriptions des conversationsOui Chat transcripts are stored in LiveChat. Option to export archived transcripts.OuiOuiOuiOui Saved on server and can be accessed from any time at any place.Oui Oui, Section complète pour consulter les Archives de conversations ainsi que possibilité de retrouver les conversations précédentes lorsqu'un visiteur ayant deja dialogué est reconnuOuiOui
Messages hors ligneOui Offline messages are saved as tickets, forwarded to a help desk or email address.OuiOui Messages sent to an email address(es) or into a CRM.OuiOuiOui Oui, envoyé directement par email ou sur les CRMsOuiOui E-mail can be replied
CobrowsingOui With the use of a 3rd party application.NonOui push webpagesOuiOui Push WebpagesNonNonOui
Personnalisation de l'apparenceOui Several chat window themes to choose from. CSS customization, branding and white label version are available.OuiOui personnalisation CSS + version en marque blancheOuiOuiOui Plusieurs themes de couleurs différentes, personnalisation du texte, ajout du logo de votre entreprise et photo de l'opérateurOuiOui
Profil des visiteursOui Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.OuiOui Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersOuiOui Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User TimeOui Nom, email, ID, Chemin complet sur votre site, temps de visite, IP, Navigateur/OS, Referrer, Number of visits, Nombre de chats passés, Date de la derniere intéraction, etc...OuiOui See chat users types in real-time, country, town, social networks, etc
Réponses pré-enregistréesOui Canned replies are tag-based - by typing in #tag a corresponding answer pops up.OuiOui Using 3rd Party MacrosOuiOuiOui Oui, en utilsant le symbole # dans le chat. Example: #bonjour affichera "Bonjour, bienvenu sur notre site comment puis-je vous aider?"OuiOui
MultilingueOui 40+ languages available.OuiOuiOuiOui Multilingual OptionOuiOuiOui 48 langues
Contrôle de la navigation utilisateurOui The user's browsing path is displayed in real-time to provide details on visited pages.Oui Visualisation du trajet du visiteur sur le site et de chaque changement de page.OuiOuiOuiOui Every pages, from referrer to current page with associated time spentOuiOui MagicBrowse + MagicMap
Transfert entre opérateursOui Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.OuiOui type !transfer command to transfer to all available operators, transcript link shows to new operatorOuiOui Chat and Chat history is transferable to Agent, Group, with visitors detail.Oui Oui, transfer à un opérateur spécifique, un groupe d'opérateur ou le premier disponibleOuiOui Shared inbox between operators. What you see is what your team see
Extensions personnaliséesOui 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Oui Javascript API, Many integrations (Zendesk, Salesforce, etc)Oui API Extensible (architecture de plugins JavaScript)OuiOui Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system.Oui API et integrationsNonOui 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
Discussion proactiveOui LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.OuiOui Fully customizable rule-based triggersOuiOui Fully CustomizableOui Par temps passé sur une page ou un groupe de pagesOuiOui
Suivi des visitesOui Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.OuiOui List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.OuiOuiOuiOuiOui
Video chatNonNonNonOuiNon Not NecessaryNonNonOui
Capture d'écran à distanceOui With the use of a 3rd party application.NonNonOuiOuiNonOuiOui
APIOui Open API available.OuiOui http://www.olark.com/docsOui for visitor customization, agents...OuiOuiOuiOui Api Javascript, REST
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Compare ArcChat.com vs Zopim vs Olark vs livechat vs LivePerson vs Live2Support vs HeyBubble vs Kayako SupportSuite
Chat & Chatbot
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27 avr. 2023 13:34:46
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Avis utilisateurs et commentaires

  • daniel le 19 oct. 2016 18:02:28
    suggère de modifier livechat en mettant la valeur de Nom à LiveChat
  • gerbora le 15 fév. 2016 18:32:03
    suggère de modifier HeyBubble en mettant la valeur de Tarifs à Free Trial - 14 days, no credit card required Free Start-up plan - $0 forever (for individual users. 30 chats per month only 1 concurrent chat) PRO plan - $15/mo ADVANCED plan - $23/mo
  • cloygorge le 3 oct. 2015 14:26:02
    a commenté Live2Support

    I am glad to mention here that Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information; closely examine customer behavior and web analytic. Live2Support can re-actively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources.

  • Candy Ben le 17 aoû. 2015 12:51:19
    a commenté Live2Support

    I am using this software for last 6 years and find it perfect match for my requirements. 6 years ago After adding to my first website this service I have added further 3 more websites on my same account with paying any additional money. It has all the advance feature of co browsing to find out which page customer is browsing, snapshoting to access client computer with permission and a feature of call back also. All this has helped me to provide the customer right choice of product and ultimately has ensured a higher sales conversion rate on my website.

  • Candy Ben le 30 jul. 2015 12:25:27
    a commenté Live2Support

    I am using live2support live chat services for last 6 years on websites. Recently I put this hosted live chat service on my wordpress site also. Live2support has created a great value for me as We are experiencing increase traffic on our websites. I will request you to review this product also so that we can have a better view about this product. I personally think that my views about the service are colored due to strong loyalty for it.

  • Candy Ben le 16 jul. 2015 11:56:42
    a commenté Live2Support

    As a loyal user to live2support, you will never find anything wrong from me about this service. However the continuous up gradation to the service according to changing requirement has made it very much relevant even today. This is the reason I am still sticking to this service for last 6 years. I myself is handling 5 websites from my single account. That is the another benefit of this service

  • Candy Ben le 16 jul. 2015 11:48:17
    a commenté Live2Support

    Audrina Joy

  • Jeniffer Maben le 24 jun. 2015 11:17:51
    a commenté Live2Support

    We are using it on our online reputation consultation business. It helps us to be in regular real time conversation with our clients in respect to their ongoing projects with us. Along with that our sales team is also using to able to engage and help new prospects who visit our website to avail our services. Our promotion team and sales consultants are using Live2Support live chat solution for past 3 years.

  • Candy Ben le 29 mai 2015 10:25:35
    a commenté Live2Support

    Well I have been using Live2Support for 9 months now for my online gaming site and it has helped me to extend optimum customer support through live chat. My clients love the fact that we are available at a click of button to handle their queries and my support team can handle these queries while working on other tasks. It saves me cost, time and resources. Thumbs up.

  • Allen White le 27 mai 2015 10:29:43
    a commenté Live2Support

    Live2suppport live chat service has proved a boon for our business as an ace deal-closers contributing directly to the bottom line. We nab three, four extra customers a day; it’s proved a right tool for our search to reduce communication latencies. We're facilitating customer service now at a better and faster rate. It allows our company to appear bigger than what we really are. Its canned responses to expected questions have made our expert handle multiple chats quickly. Its inbuilt metrics of live chat helps to keep chatters on the right track. It’s an investment worth making.

  • Szymon Ozimek le 14 mai 2015 16:12:02
  • David555 le 18 fév. 2014 22:48:13
    suggère de modifier HeyBubble en mettant la valeur de Tarifs à - Forever Free plan - PRO plan starts at $15 per month - ADVANCED plan starts at $23 per month
  • David555 le 18 fév. 2014 22:47:31
    suggère de modifier HeyBubble en mettant la valeur de Période d'essai gratuite à yes 14 days
  • JohnM5 le 12 déc. 2013 16:34:21
    suggère de modifier HeyBubble en mettant la valeur de Discussion proactive à yes By time spent on pages and domains
  • Aaron Dixon le 24 mar. 2012 07:33:32
    a commenté Live2Support

    I am very impressed with live2support’s department based chat feature. Now one can directly assign a particular chat to a specific department like promotion page of website can be directly linked to sales department

  • Ben Manski le 24 mar. 2012 07:29:00
    a commenté Live2Support

    Live2Support which is one of my favorite live chat software is now offering one additional chat operator free. Now i don't need to pay for one additional chat operator. Thanks www.live2support.com